The rise of a new financial order
The introduction of new banking, investment, credit and insurance products using established mobile money solutions will be critical in including more Africans into the formal financial system, writes Ahmed Cassim, MD of Hello Paisa. Currently, most adults in the...
Transforming insurance with BI
Insurers are driven by data to get meaningful insights into their customers, products, competitors, and the market. However, the real differentiation comes in how that data is evaluated through analytics and processes. "The competitive landscape means insurers have to...
Is it all over for Internet banking?
Have we seen the peak of Internet banking in South Africa? Angus Brown, co-founder of eBucks.com and MD of Banking Acumen, argues that digital banking could be the future. Although the banks are quite tight-lipped about their usage numbers, I suspect that the number...
A new way of auditing in Africa
CaseWare Africa, an Adapt IT company, has launched Audit International, a software solution that automates the audit process. Theuns Holtshousen, divisional business leader: Africa at CaseWare Africa, says that Audit International has several unique features that have...
Predictions for the banking industry
An influx in innovative fintech and digital banking competitors against the conventional bankers has seen the industry find ways to adapt their approach to suit their customers. Gareth Whitaker, presales director at Software AG, foresees five key changes for the...
Big data transforming insurance
The growth of data has changed the way insurers use information. Today, they need to more effectively tap into new data sources to better price their risks and improve customer relationships. Kelly Preston, data analytics manager at SilverBridge, takes a closer look....
BT links world’s biggest foreign exchanges
BT is linking up the world's five main foreign exchange (FX) locations to help boost the competitiveness of its global financial industry customers. The company is now offering BT Radianz FX express, dedicated high-speed links between financial hubs in the UK, US,...
Fintech startup enables VAS revenues
Retailers are increasing their revenues by hundreds of millions of rands selling virtual products and services known as value-added services (VAS). These include prepaid airtime, prepaid electricity, gift cards, bill payments, money transfers, e-tickets and loyalty...
Gain actionable insights from your insurance data
Companies need to leverage business intelligence (BI) more effectively to get the best value out of the data being generated. In the information-rich insurance industry, says Kelly Preston, data analytics manager at SilverBridge, this should be a strategic...
Uptick in consumers banking outside normal hours
FNB is seeing rapid growth in the number of consumers that are doing their banking outside the normal banking hours due to the convenience of Automated Deposit Tellers (ADTs) which do not require users to go inside the branch. ADTs are self-help terminals that allow...
Lesotho insurer digitises business with SilverBridge
Cirrus, a subsidiary of the SilverBridge Group, has completed a digitisation project for the Lesotho National Life Assurance Company (LNLAC), a member of the Regent Group of companies. This has seen the scanning of 1.7 million documents to improve business processes...
Banks must evolve to meet consumers’ needs
As powerful forces including customer expectations, technological capabilities, regulatory requirements, demographics and economics continue reshaping the banking industry, a new narrative is starting to emerge. Customers are demanding even higher levels of service...