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The bank of the future will need to serve people and AI agents

For years, digital banking has been measured by access. Ensuring clients can open an account without visiting a branch, transact from a phone, or get help outside normal banking hours shaped the first wave of banking digitisation and changed how millions of South...

King Price cuts claims turnaround times with AI

AI is no longer a future-facing concept in insurance. Increasingly, it is becoming a practical business tool that helps insurers make better decisions, respond more quickly, and protect the integrity of the claims process. At King Price Insurance, enterprise AI (EAI)...

Visa makes the smartphone a cash register

Visa has announced new capabilities across Visa Accept and Visa Direct that are designed to expand how smartphones can accept and send digital payments. The updates are intended to make it easier for small businesses in emerging markets — from street vendors to...

Banks urged to reuse fraud data to fix broken dispute processes, rebuild trust in digital banking

Fraud dispute resolution is often manual and can take weeks. Research shows 73% of customers say their loyalty is heavily influenced by how fraud is handled. While customer satisfaction and retention may largely lie in the ambit of the CMO, a large part of the...

Bytes MS reduces costs with NCR

Banks can each save up to R5-million per year by employing a tailored cash management solution. This is according to Alan Anderson, Bytes Managed Solutions’ Business Development director, who says that Bytes Managed Solutions (Bytes MS) can ensure significant cost savings through its latest cash management technology from NCR Corporation, the global leader in consumer transaction technologies.

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Banking security: threat or opportunity?

With the global threat to online security seemingly at an all-time high, Quintis Venter, a senior software engineer at ThoughtWorks argues that the threat to the financial services industry stems from technological deficiencies as a natural consequence of internal resistance to change. So how secure are online banking apps? They’re not. Many applications are technically secure, but it is important to understand that security is not just a technology problem.

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