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AI oversight and governance will shape the future of SA’s financial services

Artificial intelligence (AI) has become deeply woven into every aspect of financial services, from customer onboarding and fraud detection to transaction monitoring, sanctions screening, and risk assessment. By Chanal Subramoney, group senior compliance manager (MLCO)...

Is AI lying to us?

AI has shifted from “People trying AI” to “People depending on AI regularly”. It is commonplace now that emails and documents are drafted by AI, without adequate human oversight – leading to embarrassing real-life consequences. ChatGPT grew from 100-million active...

The next frontier for AI in banking

Delivering on AI has become both a buzzword and a pressure point for organisations globally. There is also a gap between its adoption and its ability to deliver value. The McKinsey State of Organisations 2026 report surveyed executives across 15 countries and 16...

The bank of the future will need to serve people and AI agents

For years, digital banking has been measured by access. Ensuring clients can open an account without visiting a branch, transact from a phone, or get help outside normal banking hours shaped the first wave of banking digitisation and changed how millions of South...

Bytes MS reduces costs with NCR

Banks can each save up to R5-million per year by employing a tailored cash management solution. This is according to Alan Anderson, Bytes Managed Solutions’ Business Development director, who says that Bytes Managed Solutions (Bytes MS) can ensure significant cost savings through its latest cash management technology from NCR Corporation, the global leader in consumer transaction technologies.

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Banking security: threat or opportunity?

With the global threat to online security seemingly at an all-time high, Quintis Venter, a senior software engineer at ThoughtWorks argues that the threat to the financial services industry stems from technological deficiencies as a natural consequence of internal resistance to change. So how secure are online banking apps? They’re not. Many applications are technically secure, but it is important to understand that security is not just a technology problem.

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