Unofficial GenAI tools will help solve customer service issues
By 2027, 40% of all customer service issues will be fully resolved by unofficial third-party tools powered by GenAI, according to Gartner. Consumers are increasingly adopting unofficial third-party GenAI tools such as ChatGPT, Google AI Overviews, and Apple...
Open-source tools the key to unlocking AI ROI
New research commissioned by IBM found that companies surveyed are investing in AI for the long term, with a growing interest in using open-source tools to drive ROI and innovation going forward. The study of more than 2 400 IT decision makers (ITDMs), conducted by...
Top cybersecurity trends for 2023
Security and risk management (SRM) leaders must rethink their balance of investments across technology and human-centric elements when creating and implementing cybersecurity programmes in line with nine top industry trends, says Gartner. “A human-centered approach to...
Half of executives are experiencing a ‘resiliency gap’
Despite three straight years of ongoing disruption and economic ambiguity, when it comes to resiliency, 53% of executives admit their company is not where it should be, according to new research by SAS. The analytics company’s latest report - Resiliency Rules...
Spend on IT and business services proves resilient
Global IT and business services revenue is expected to grow (in constant currency) from $1,13-trillion in 2022 to $1,2-trillion in 2023, or 5,7% YoY, according to IDC’s latest Worldwide Semiannual Services Tracker. In nominal dollar denominated revenue based on...
Zero-day in Windows used in Nokoyawa ransomware attacks
In February, Kaspersky experts discovered an attack using zero-day vulnerability in the Microsoft Common Log File System (CLFS) whereby a cybercriminal group used an exploit developed for different versions and builds of Windows OS - including Windows 11 - and...
Dispelling myths in the lithium supply chain
Rare earth minerals finds in India and falling prices could inform future lithium demand, but one should never underestimate the resilience of the supply chain. That’s the view of Oliver Chapman, CEO of supply chain specialist OCI, who says: ““Supply chains adjust,...
New MD for Vertiv Africa
Digital infrastructure specialist Vertiv has appointed its former South East Africa regional director, Wojtek Piorko, as its new MD for Africa with immediate effect. Piorko takes over the reins on the continent from Pierre Havenga who will be leaving the company at...
Economic activity deteriorates again in March
South Africa’s economic activity, measured in the monthly BankservAfrica Economic Transactions Index (BETI), declined on a monthly and quarterly basis in March and reached its lowest point in almost two years. “The BETI reached an index level of 130,2, the lowest...
ISPA announces Inspires 2023 winners
The Internet Service Providers’ Association of South Africa (ISPA) has announced the recipients of its Inspires 2023 award - Thembelihle Mzobe, a 24-year-old Durban University of Technology graduate with a Diploma in ICT business analysis; and Mduduzi Shangase who is...
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Budget shows importance of digital transformation
As indicated by South African Minister of Finance Pravin Gordhan in his recent Budget speech, the country finds itself in an era of rapid technological change. With job creation a major focus for government, local business development is of utmost importance, writes...
How to keep your eyes on your merchandise
In the overall supply chain warehouses have been treated as separate entities; simply a temporary repository for merchandise storage before it is moved on to its final destination. Recently retailers and other businesses have come to see that by integrating warehouse...
Predictive and prescriptive analytics reduces downtime
Rockwell Automation has combined professional services, powerful machine-learning algorithms and predictive analytics software to offer predictive and prescriptive maintenance. With these new capabilities, industrial operators can predict maintenance needs and perform...
Fujitsu extends data protection with Veritas NetBackup
Fujitsu provides the industry's widest choice of solutions for data protection with the addition of the Veritas NetBackup appliance to its portfolio. Regardless of the complexity or special requirements of any data landscape, Fujitsu offers the tools to back it up,...
Digital transformation: the customer era
Digital is changing customer engagement as boardrooms predict a shift from 'business as usual', explains Simon Russell, MD of Experian South Africa. Credit Bureaus are positioned to help unlock the power of data. The traditional business focus is dead. Decision-makers...
Inovo brings CX capabilities to SMEs
SMEs present great opportunities for invigorating the economy; Stats SA has shown that when the contribution to the economy is broken down, the private sector earned a total of R2,1-trillion in turnover: large businesses contributed almost two-thirds (64%) to this...
Flexenclosure deploys cable landing stations in Samoa
Telecom infrastructure specialist Flexenclosure has received an order for two of its trademark eCentre data centre solutions from Samoa Submarine Cable Company Limited (SSCC). They will be deployed as cable landing stations terminating the new submarine TUI-Samoa...
Big data analytics in the insurance industry
Inefficiencies in the insurance industry are costing consumers millions each year, while the industry continues to grow. The needs of consumers don't always seem to be a top priority, which is a deep concern during the current global economic climate. Bradley Smith,...
Take the worry out of account security
Kaspersky Lab has presented a new version of its freemium solution Kaspersky Password Manager. It offers users remote access to their passwords via their personal page on the My Kaspersky portal, automatic security verification for entered passwords, voice control and...
New sub-Saharan GM for HDS
Hitachi Data Systems (HDS), a wholly owned subsidiary of Hitachi, has appointed Niral Patel as GM for sub-Saharan Africa, effective 1 March 2017. In his new role, Patel will be responsible for driving business growth across the sub-Saharan region, working closely with...
Frontend Developer (Angular & Playwright) – Gauteng Pretoria
Advantageous Skills:Experience in web and digital projects Agile working experience Familiarity with Java 17 with Quarkus 3 LTSDuties: Rapidly experiment with multiple solutions Implement pixel-perfect UI designs and re-usable HTML/JS logic Ensure code is readable,...
Networking and Systems Engineer – Tier 3
The purpose of the position is to deliver senior level technical support, network design and architectural expertise, network maintenance, incident and problem management for the company and its customers within agreed timelines and SLA. This position will also be...
SAP ABAP Developer (Expert) 0759 TT
Based on a strong technical ABAP background, play a technical solution architect role for all change requests.Mediate between developers and functional team members and will engage directly with product owner(s) and external partner feature team(s) for the respective...
DevOps Engineer (AI and Services)
DevOps Engineer (AI and Services)Location: Midrand, Gauteng, South Africa Employment Type: Full-time and Office-based Reporting Line: General Manager - AI and ServicesContact: Chanel Lubbe – Associate Talent Specialist ([Email Address Removed])Job PurposeThe DevOps...
Networking and Systems Engineer – Tier 3 – Remote Remote
The purpose of the position is to deliver senior level technical support, network design and architectural expertise, network maintenance, incident and problem management for the company and its customers within agreed timelines and SLA. This position will also be...
SAP ABAP Developer (Expert) 0759 TT – Gauteng Pretoria
Based on a strong technical ABAP background, play a technical solution architect role for all change requests.Mediate between developers and functional team members and will engage directly with product owner(s) and external partner feature team(s) for the respective...
DevOps Engineer (AI and Services) – Gauteng Midrand
DevOps Engineer (AI and Services)Location: Midrand, Gauteng, South Africa Employment Type: Full-time and Office-based Reporting Line: General Manager - AI and ServicesContact: Chanel Lubbe – Associate Talent Specialist ([Email Address Removed])Job PurposeThe DevOps...
Senior Software Developer
Full-Stack Software Developer - Specialists in custom software solutions designed to promote seamless automation of tasks in any industry We are recruiting a highly skilled and motivated Full Stack Developer to join a dynamic team. The successful candidate will have a...
Senior Business Analyst at Datonomy Solutions
We are looking for an exceptional Senior Business Analyst to join our team in Sandton, JHB.Hybrid- onsite twice a week in Sandton, JHB.Description:To apply a set of tasks and techniques used to work as a liaison amongst stakeholders in order to understand the...
Senior Software Developer – Gauteng Highveld Techno Park
Full-Stack Software Developer - Specialists in custom software solutions designed to promote seamless automation of tasks in any industry We are recruiting a highly skilled and motivated Full Stack Developer to join a dynamic team. The successful candidate will have a...
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