Services help customers gain AI value
Kathy Gibson reports from Saphila Transcend in Sun City – AI is no longer an option for companies. Those that adopt it faster and better and smarter than others, and do it in the right way, are the companies that will succeed. This is according to Stefan Steinle,...
The future of banking is intelligent – but riskier than ever
As financial institutions worldwide confront intensifying economic volatility, explosive tech acceleration, and the rise of digital rivals they face an existential squeeze - and they must act now or risk irrelevance in an AI-accelerated future, warns new research on...
African leaders call for digital economy partnerships
African leaders gathered in Nigeria for the second annual Moonshot by TechCabal conference called for more strategic partnerships with the private sector to enhance Africa’s role in the global digital economy. A panel discussion, “Building Digital Economies for the...
Zutari completes MEP upgrade for ADC in Cape Town
Zutari has completed the mechanical, electrical and plumbing (MEP) upgrade for Africa Data Centres’ 6MW capacity expansion at its Cape Town 1 (CPT1) facility. The fast-track project was a brownfield site with existing structures. “We had to work around the existing...
RCS messaging enjoys growing significance
Rich Communication Services (RCS) traffic will quadruple over the next five years, according to a new whitepaper commissioned by global communications platform Infobip. Data from tech analyst Omdia shows RCS application to person (A2P) and person to person (P2P)...
Android continues market share growth
Android and iOS have been battling market dominance for more than a decade, and their constant rivalry has driven innovation and improved user experiences in the smartphone segment. Although both platforms introduced innovative features with each new version, outdoing...
Data centre demand prompts new cooling solutions
The rapid growth of artificial intelligence (AI) has significantly increased the demand for data processing capabilities and capacity, leading to the expansion of data centres globally. As these facilities operate continuously, their energy-intensive equipment are...
UCT converts waste to energy and water
The University of Cape Town’s (UCT) Centre for Bioprocess Engineering Research (CeBER) is working on a project that breaks down waste and converts it to an energy source for cooking or to produce water that can later be used to irrigate on-campus vegetable gardens....
Data privacy breaches costing insurance industry
Cyber claims have continued their upward trend over the past year - driven in large part by a rise in data and privacy breach incidents, according to Allianz Commercial’s annual cyber risk outlook. The frequency of large cyber claims (>€1-million) in the first six...
Financial inclusion demands better digital safety
Digital fraud cost South African consumers more than R740-million in 2022 alone, highlighting an urgent need for stronger digital safety measures to ensure true financial inclusion. And, as digital payments grow in popularity, so does the threat of fraud. The Southern...
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Insurance market embraces marketing and sales automation
Analysts expect insurers to focus on automating the marketing and sales functions. By Nelson Camara, go-to-market executive at SilverBridge Holdings By doing so, insurers can embrace a data-driven marketing approach which enables personalised campaigns that are more...
Localising the supply chain supports SMMEs, translates to economic growth
Supply chain localisation could spell significant benefits for the South African economy, driving the development of Small, Medium and Micro Enterprises (SMMEs) - a sector that is central to the country's economic recovery. By Hepsy Mkhungo, CEO and co-founder of...
The future of DevOps and QA
There is little doubt that DevOps has evolved. It has become one of the foundational pillars of the agile organisation, delivering measurable value to the organisation across the important metrics of quality, speed of delivery, reliability and customer experiences. It...
Virtual agents can be a win for SA’s BPO sector
South Africa's business process outsourcing (BPO) sector has built its reputation on the quality of its people. Our contact centre agents are some of the best in the world, offering warm, efficient customer service experiences via voice channels. Ryan Falkenberg,...
Talent is on the move: us your business in the right place?
The transformation of talent has begun, and organisations need to pay attention to the next generation of skilled individuals if they want to survive, writes Johann van Niekerk, CEO of Outsized. Talent is on the move, and it's not from workplace to workplace, it's...
The pandemic changed everything: Where next for CX and contact centres?
There's a direct correlation between excellent customer service and business growth. We've seen in the last year how customer expectations can change rapidly, sparking a scramble for organisations to adjust their customer service offerings and CX strategy accordingly...
Unlock the potential of service management software
Software solutions for the service industry provide organisations with tools that deliver on their everyday needs. By Heman Kassan, chief commercial officer at Technodyn But more than that, growing customer expectations and increased competition mean businesses need...
Reimagining the IT infrastructure of the cloud operating model
Research by International Data Corporation (IDC) has revealed that 49% of CIOs across the Middle East, Turkey and Africa (MEA) believe that the cloud has the potential to play a significant role in driving innovation, creating new digital products, transforming...
Bring the omnichannel B2C experience into the B2B retail space
The pandemic caused a rapid acceleration of digital channels across all spaces, and the retail sector is no different. By Andrew Dawson, MD of MACmobile However, while most of the focus has been on the customer-facing side, there is a lot of benefit that could be...
Guiding principles for zero trust in banking and financial services
When it comes to adopting a zero trust approach, many organisations in the financial services sector already have most of the constituent parts required. By Hila Meller, BT vice-president security: Americas, EMEA and APAC In fact, we estimate organisations already...
SOC II Analyst at Parvana Recruitment
About our client:Our client is an industry leader in Managed Security Operations Centre (SOC) services, with a reputation built on technical expertise, cutting-edge technology, and extensive experience. Their comprehensive managed services offer continuous, robust...
Junior Developer (.Net) at Parvana Recruitment
About our client:Our client, a specialised IT firm, partners with organisations to tackle substantial enterprise-level business, system, or project challenges. Their approach combines a proactive "start-now" philosophy with agile development and just-in-time design...
Data Scientist (Senior) at Parvana Recruitment
About our client: Our client, a reputable financial services firm listed on the Johannesburg Stock Exchange (JSE), holds a strong belief in the transformative power of incremental progress. They are committed to empowering individuals and businesses alike, offering...
Data Analyst at Parvana Recruitment
About our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling...
BI Consultant at Parvana Recruitment
About our client:Over the past 20 years, our client has built a stellar reputation in the development and system integration space. Through their extremely ethical values, they have earned the trust and respect of their clients. They prioritise finding effective...
CMS System Billing Administrator
Legal Billing & Systems Administrator: Step into the heart of a dynamic legal finance environment where precision meets purpose. This exciting opportunity calls for a sharp-minded professional to take the reins of billing and systems administration in a fast-paced...
Websphere Server Application Engineer at Sabenza IT & Recruitment
Do you want to work with one of the largest Tech Giants in the world? Our clients are on the hunt for a seasoned WebSphere Server Application Engineer for a fantastic hybrid role based in Sandton. Requirements: IBM WebSphere Application Server (WAS) Installing,...
IT Project Manager
We are seeking a dynamic and results-oriented IT Project Manager to lead and deliver technology-driven initiatives with efficiency and innovation. The ideal candidate will be responsible for overseeing the full project lifecycle, from planning through execution, while...
UI/UX Designer
Our client is seeking a creative, innovative, analytical and experienced self-starter to join their dynamic company and to take responsibility for the full design process of web-based and mobile business applications, including user experience and user interface...
Technical Business Analyst at Parvana Recruitment – Western Cape Cape Town
About the client:This forward-thinking property developer is highly successful and growing rapidly building on the principles of design excellence, sustainability, and community enrichment, their developments boast beautiful and intuitively designed apartments...
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