Human agents essential amid AI integration challenges
By 2027, 50% of organisations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner. This shift comes as many companies struggle to achieve their “agent-less” staffing goals, highlighting the complexities...
Habib Mahakian to lead Dell SA
Following the departure of Doug Woolley last month, Habib Mahakian has been appointed as vice-president and MD of Dell Technologies South Africa, expanding on his current role as vice-president: emerging markets. At a time when AI and digital transformation are...
Finding a balance for GenAI usage now a business imperative
Generative artificial intelligence (GenAI) tools are quickly becoming mainstream in the modern work environment fulfilling a range of professional tasks from drafting a report to analysing spreadsheets. A global Kaspersky survey found that 95% of C-suite respondents...
Monitor market continues to recover
The global PC monitor market ended the second quarter of 2024 with 5,9% growth in unit shipments compared to the same quarter a year ago, marking the third consecutive quarter where YoY growth was positive and indicating a recovery of the market, according to IDC’s...
Epson sets up new regional operations
Epson Middle East FZCO has been set up as a new sales company headquartered in Dubai, serving the Middle East, Türkiye, Africa, and Central & West Asia (META-CWA) region. The company will offer Epson’s printing, scanning, visual display, manufacturing and...
Emerging markets drive smart home growth
Global shipments of smart home devices are set to stall once again in 2024 as volume remains flat with 0,6% growth to 892,3-million devices, according to the International Data Corporation (IDC) Worldwide Quarterly Smart Home Device Tracker. High penetration and long...
Google on the hunt for 15 black-owned SA startups
Applications for the Google for Startups Accelerator Africa: Black Founders programme are now open to black-owned startups in South Africa. The company says the fund is indicative of its commitment to supporting startups in South Africa and recognising the important...
Inclusive participation key for African growth
The Global Africa Business Initiative (GABI) event wrapped up last week (26 September 2024) in New York, themed: “Unstoppable Africa: Shaping Global Ambitions for Agenda 2063”. The summit emphasised inclusive participation and solution-driven solutions, culminating in...
Positive sentiment creeping into new vehicle market
While the country welcomed the cut in interest rates during September, it wasn’t enough to stimulate new vehicle sales during the month. According to data released by naamsa | the Automotive Business Council, the South African new vehicle market declined 4,1%...
Industrial printer market remains flat
Worldwide shipments of industrial printers grew a modest 0,1% YoY in the second quarter of 2024 (2Q24), according to IDC’s Worldwide Quarterly Industrial Printer Tracker. However, the market saw shipment growth of 1% compared to the first quarter of 2024. "While the...
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The shift to a digital first model continues
The past year and a half brought the spotlight on the need for instant availability of IT resources enabled by the cloud. Many organisations had to grapple with existing in an entirely new world and shift to a digital-first model to ensure that they could operate, and...
Is the future CISO a chief trust officer?
The convergence of network and security means CISOs are now firmly in the spotlight, becoming the new chief trust officer for their organisations. Tris Morgan, director of global advisory at BT, shares his views. Right now, many businesses are at different stages of...
OT threats are on the rise: are you prepared?
For years, operational technology (OT) systems have been working to control everything from factories to transportation networks to utilities. But the reality is that most citizens don't think about these systems until there's a problem. By Rick Peters, CISO...
Innovations that will reshape business in the future
The numbers illustrate there is an evolution taking place, writes James Bayhack, director: sub-Saharan Africa at CM.com. According to Statista, 97% of respondents to a digital transformation survey stated that the pandemic sped up digital transformation processes in...
Big e-commerce trends to look out for in 2022
Given the dynamic nature of technology, it follows that new trends are forever emerging in the e-commerce space. Today, people seek out platforms that not only offer ease-of-use and convenient payment options, but those that embrace the latest technologies to make the...
How to cater to today’s 3D connected customer
Most organisations today understand the importance of giving their customers the best possible experience. By Greg Gatherer, account manager at Liferay Africa They also understand that a large part of doing so means reaching them with the right message, at the right...
Epson and Usain Bolt ink partnership to promote cartridge-free printing
Epson has announced a partnership with Usain Bolt across the Europe, Middle East, Africa, and Russia (EMEAR) region, where Bolt will be the face of a brand awareness campaign for Epson's cartridge-free EcoTank printers. Eight-time Olympic gold medallist, and widely...
Huawei enters the commercial laptop market with a new range of MateBook B Series laptops
In a briefing note in July this year, global management firm McKinsey warned that “companies risk alienating their employees – and even losing them – if they refuse to acknowledge the disconnect between how employers and their workers see the future. Employers want to...
What will online privacy and security look like in 2022?
In many ways, 2021 was a landmark year for online privacy, writes Andrew Bourne, regional manager: Africa at Zoho Corporation. In April 2021, Apple rolled out an update allowing users to opt out of app tracking, with most iPhone users having done so by the end of the...
Blue collar skills, training development can help combat unemployment
In the second quarter of 2021, South Africa's unemployment rate was at 34,4%, a 6,8% increase from the first quarter of 2019, pushing unemployment beyond crisis level. By Kau Makgosa, project facilitator at Economic Development Solutions The government has...
CIS Specialist
We are seeking an experienced and detail-oriented Collective Investment Scheme Product Specialist to manage the application processes with the FSCA for new fund applications, ballot processes, fund closures, and S65 applications.Must have completed a Bachelor's Degree...
Data Engineer at Datonomy Solutions – Western Cape Cape Town
We are looking for a Data Engineer to join our team in Cape Town, on an initial 12-month contract, onsite.The Data Engineer will work within the Business Intelligence team of the information technology division and will be responsible to work closely with our...
Integration Developer at Financial Intelligence Centre – Gauteng Pretoria
JOB PURPOSE: Design, build, and implement integration solutions that connect various software applications, systems, and databases within an organisation and ensure seamless data exchange and communication between different IT systems meeting the business requirements...
CIS Specialist – Western Cape Cape Town
We are seeking an experienced and detail-oriented Collective Investment Scheme Product Specialist to manage the application processes with the FSCA for new fund applications, ballot processes, fund closures, and S65 applications.Must have completed a Bachelor's Degree...
Senior Project Manager at Datonomy Solutions
We are looking for a Senior Project Manager to join our team in Cape Town, on an initial 12-month contact onsite.Responsibilities:Establish necessary Program/Project Governance and structures.Facilitate the process for Business Case development and approval.Ensure...
Senior IT Support Technician
This is a full-time on-site role for a Senior IT Support Technician. The Senior IT Support Technician will be responsible for providing technical support and troubleshooting for desktop computers, printers, Wi-Fi, network connectivity and other devices. They will also...
Integration Developer
Integration DeveloperPretoriaPermanentSalary - Market Related Overview/About the Position: Design, build, and implement integration solutions that connect various software applications, systems, and databases within an organisation and ensure seamless data exchange...
Senior C# and SQL Developer (ITC 08)
We are seeking a skilled and detail-oriented SQL & C# Developer to join our dynamic team. This role involves end-to-end involvement in system analysis, architecture design, development, configuration, and support of business-critical applications. The ideal...
Senior C# and SQL Developer (ITC 08) – Gauteng Centurion
We are seeking a skilled and detail-oriented SQL & C# Developer to join our dynamic team. This role involves end-to-end involvement in system analysis, architecture design, development, configuration, and support of business-critical applications. The ideal...
Senior Manager I&T at PnP
IntroductionThe role of the Service Delivery Manager is all about ensuring IT service levels are maintained and exceed performance objectives in the Network Infrastructure environment. The Senior Service Delivery Manager needs to understand the full value chain and...
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