Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
Digital transformation accelerates drug development, discovery process
Ever-increasing drug discovery and development timelines is a multiscale issue causing delays in patient access to medicines and increasing costs for pharmaceutical companies. Digital transformation could streamline the process, accelerate innovation, and improve...
AI advances to shape threat and defence landscape
In 2024, the world saw cyber threats evolve faster than before, primarily due to the rise in the number of and popularity of artificial intelligence (AI) tools. These tools assist cybercriminals in refining and making attack tactics more sophisticated and more...
Gene drives could boost malaria control
A new study explores the impact that mosquitoes modified with the gene drive technology could have on malaria incidence if deployed in West Africa. The Target Malaria UK modelling team at Imperial College London published “The potential of gene drives in malaria...
Trust tops township economy imperatives
South Africa’s township consumers value trust, authenticity and collaboration as key drivers in their buying decisions. That’s according to the 2024 Township Customer Experience (CX) Report from African marketing agency Rogerwilco, in partnership with Field &...
Leonardo supercomputer makes cooling sustainable
Kathy Gibson reports - One of Europe’s biggest supercomputers, Leonardo ranks number 9 on the latest global Top500 list. When the CINECA data centre in Bologna, Italy, went live in 2022, the Leonardo petascale supercomputer was the fourth-largest in the world. The...
Legal, risk, compliance to double tech spend by 2027
Assurance leaders are intrigued by the potential to automate their high-volume, low-value tasks and will double their department’s technology spend by 2027, according to a prediction by Gartner. The legal technology landscape is evolving rapidly, largely due to the...
Chrome divestiture proposal a pivotal moment
The US Department of Justice (DOJ) has proposed that Google divest its Chrome web browser to restore competition to the online search market. Murthy Grandhi, company profiles analyst at GlobalData, comments” With Google Chrome accounting for nearly two-thirds of the...
Local etailers square up against global giants
There is little question that Chinese-linked e-commerce platforms have found favour among South African consumers. Marketing Research Foundation's marketing survey group has found that Shein holds a 35% market share in the country’s women’s clothing sector. Meanwhile,...
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In a mobile workforce, the new gold standard is synchronicity
Buzzwords and catch-phrases gain momentum quickly in the world of technology. Workplace mobility is no exception, but the phrase does more than merely describe a remote and hybrid workforce. By Rob Lith, chief operating officer of Telviva Striving toward workplace...
Why data integrity is critical for successful omni-channel retail
Now, more than ever, consumers are demanding a personalised shopping experience. Adding to the challenge for retailers, the way consumers buy products and services has changed, due in part to the digital revolution, and accelerated as a result of the Covid-19...
Access management key to secure data
There’s a quip in the IT industry: who is driving digital transformation in your company: the CEO, the CIO or Covid? And, of course, the response is generally Covid. While Covid has precipitated organisations along an accelerated digitalisation path, the very speed...
The chatbot is dead. Long live the chatbot
Chatbots have almost become a synonym for frustration, and bad service. The recent rapid uptake of digital communication channels has only worsened this problem. Digital transformation and the drive to customer self-service have been pushing voice into the background...
CSPs must prepare for 5G and the Future Home
As the promise of fifth generation (5G) wireless broadband begins to become a reality, the role of communication services providers (CSPS) will change. Nitesh Singh, MD: communications, media and technology at Accenture South Africa The future home and indeed...
Providing customer support in an age of POPI
When dealing with business software, technical problems and software issues are unfortunately unavoidable and do arise from time to time. These software issues and technical problems can impact organisations and cause severe disruptions to their operations. By Menwil...
New acting CEO for Access Bank SA
Access Bank hasannounced the resignation of Bennie van Rooy as CEO of Access Bank South Africa. Van Rooy stepped down to pursue other career opportunities with effect from 1 September 2021. “Access Bank South Africa is a special bank with special people associated...
iProov picks iiDENTIFii as African premier partner
iiDENTIFii has been selected by iProov as its first premier partner in Africa. As digitisation has accelerated across Africa, liveness detection has become a critical function must-have. As cyber-attacks become ever more sophisticated, additional security is needed. A...
Analyze Consulting signs up Workday Advisory
Analyze Consulting has been named a Workday Advisory Services Partner. Workday provides enterprise cloud applications for finance and human resources. As a Workday Advisory Services Partner, Analyze Consulting will focus on advising customers in a number of areas...
Siteyi is Westcon-Comstor’s new regional sales manager for East Africa
Westcon-Comstor Sub-Saharan Africa, a leading global distributor, today announced the appointment of Norbert Siteyi as regional sales manager for its East Africa region. In his role, he will work with the team in the region to drive sales, assist with reseller...
Test Analyst at QES
My client based in Cape Town (Woodstock) is currently looking for a QA Test Analyst to join them on an independent contract basis (12 months) Contract /Woodstock / Retail / Fulltime Onsite / South African Citizen Industry: Supply Chain Job category: QA Test Analyst...
Senior Oracle DBA at IT Company – Gauteng Midrand
senior oracle DBA Available for a 12 months contractCan do both core and apps DBA tasksIn core - must have RAC and Rman with perf tuning in Apps must have experience in cloning and patch man.Cloud SaaS exp or OCI - will be advantagoes Desired Skills: DBA RAC Rman SaaS...
XR Simulation Developer – (Freelance – 3 month – 12 months) – Western Cape Cape Town
ENVIRONMENT:Our client, a pioneering EdTech startup revolutionizing STEM education through cutting-edge technology, is seeking a skilled XR Simulation Developer to lead the immersive development of their AVR Content Development Project. In this role, you'll be...
Test Analyst at QES – Western Cape Woodstock
My client based in Cape Town (Woodstock) is currently looking for a QA Test Analyst to join them on an independent contract basis (12 months) Contract /Woodstock / Retail / Fulltime Onsite / South African Citizen Industry: Supply Chain Job category: QA Test Analyst...
Embedded Software Development Engineer
An opportunity exists for an individual who is passionate about software development for embedded systems in C++ and has some experience. Become an expert in real time operating system configuration and development. Key Requirements University Degree that as a minimum...
Software Developer – C# or Python – (Western Cape or Gauteng)
ENVIRONMENT:A leading company in the Intelligent Process Automation (IPA) sector is offering an exciting opportunity for a Solution / Software Developer to join their team. This role is open to candidates based in either Gauteng or the Western Cape. You will be...
Embedded Software Development Engineer – Western Cape Cape Town Region
An opportunity exists for an individual who is passionate about software development for embedded systems in C++ and has some experience. Become an expert in real time operating system configuration and development. Key Requirements University Degree that as a minimum...
Software Developer – C# or Python – (Western Cape or Gauteng) – Western Cape Cape Town
ENVIRONMENT:A leading company in the Intelligent Process Automation (IPA) sector is offering an exciting opportunity for a Solution / Software Developer to join their team. This role is open to candidates based in either Gauteng or the Western Cape. You will be...
Senior QA Tester
Our client is looking for a skilled Senior QA Tester to join their team! If this sounds like you, apply today! Key Requirements Bachelor's degree in Computer Science, IT, Engineering, or related field (or equivalent practical experience)5+ years of experience in...
Senior Java Engineer
Looking for a new exciting role? Then this is for you! Looking for a Senior Software Engineer that is going to guide, advise, inform, mentor team members to enable them to perform the tasks required by their roles to the best of their ability. Key Requirements 7 - 10...
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