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Customers demand seamless omnichannel journeys

Customer engagement across multiple touchpoints is emerging as one of the most important ways that retailers can differentiate themselves from their competition. Those that offer a seamless omnichannel experience will be able to grow wallet-share, build customer...

Lower the risk of abandoned online shopping carts

Many e-commerce platforms experience elevated levels of cart abandonment because they fail to consider the perspective of the buyer. In much the same way that software can be far removed from the actual needs of the end user, so disconnects occur between online...

Does your online payment option have your best interests at heart?

A South African Reserve Bank study has highlighted several key reasons why the country’s consumers remain wary of digital payment methods. The SARB's September Payments Study Report found that of the more than 7 000 South Africans surveyed across two surveys, 17% were...

Customers want last-mile delivery transparency

Consumers wanted real-time visibility on their online orders even before the pandemic turned the world upside down and propelled ecommerce to unprecedented heights. The results of a survey published by YouGov and cloud applications provider Infor in May 2020 found...

Skynet partners with Droppa

Global courier services company SkyNet Worldwide Express has partnered with Droppa, an on-demand courier and fleet hire e-hailing app company. Droppa launched its e-hailing app that enables clients to request a bakkie or truck to move goods or furniture from one...

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