South Africa's e-commerce will once again get a major boost on Black Friday and Cyber Monday as consumers are increasingly becoming aware of the convenience of online shopping to avoid the long queues, says FNB. Last year, FNB processed an average of over 800 000 card...

The biggest challenge on Black Friday isn't a system crash or a payment failure. It's the delivery problems that come after the purchases have been made. This year, courier companies are working closely with e-tailers to ensure that delivery expectations are met - but...

Simon McCullough, major channel account manager at F5 Networks, gives some tips for how retailers and consumers can stay safe. Tips for retailers: * To help detect fraudulent activity, retailers should monitor regular customers and the devices they normally use for...

South African retailers are gearing up for another major round of Black Friday shopping later this week. Nearly two-thirds of organisations, including online retailers, saw severe exploits targeting their networks during the past quarter. And the number of compromised...

Black Friday and Cyber Monday are famous for huge deals and steep discounts. That's why participating in these days can seem like a big retailer's game. But what about independent retailers? Can small and medium businesses reap the rewards (and profits) from these two...

Online marketing and digital commerce have opened up new and exciting opportunities like never before. Quite easily, though, these opportunities can turn into obstacles when trying to coordinate multiple systems, channels and campaigns. By Nick Durrant, MD of...

Personalisation is a key part of the customer experience and it should be a top priority for modern businesses. It's the answer to successful marketing and it enables businesses to create relevant and unique experiences through intelligent use of customer data. Modern...