Most mid-sized to large organisations in South Africa have made significant investments in IP-based surveillance systems, with a heavy focus on detecting and preventing crime. From warehouses, factory floors and offices to shops and parking lots, organisations have...

Organisations seeking to unlock efficiency and optimisation gains through the deployment of new technologies run the risk of having their digital transformation efforts undermined through poor user adoption. This is the view of Valencia Karageorgiades, technology...

AI is seemingly everywhere and becoming more pervasive. It didn't start with ChatGPT, but its arrival on the scene in November last year has ratcheted up the stakes. By Jan Wildeboer, EMEA open source evangelist at Red Hat In the technology world, we haven't seen...

Modern enterprises largely acknowledge that in the hyper competitive digital world, customers have options and remain loyal out of choice. With this in mind, it is crucial for businesses to invest in modern and agile communication tools. By Mark Todes, director and...

In today's rapidly evolving business landscape, the potential of artificial intelligence (AI) cannot be overemphasised. It has the power to drive innovation and enhance customer experiences. By Raeford Liebenberg, manager at Silver Moon IT However, amongst the...

In the future all companies will be digital companies, and those that rise to the top will be those that embrace the seven secrets of successful, constant business reinvention, according to a leading global professional services company Accenture. Nitesh Singh, MD and...

Unprecedented changes in the business environment have forced many organisations to dramatically evolve their strategies, products, and service levels to stay competitive and serve the rapidly evolving customer experience expectations. Edna Eason, MD: operations at...

Emerging technologies, unpredictable market dynamics, and evolving customer preferences are reshaping industries at an unprecedented rate. In this era of disruption, the key to survival and success for businesses lies in their ability to embrace innovation. By Richard...

Data has become the engine of progress. Private enterprises use it to optimise experiences, enhance operations, improve customer services and invent new business models. By Daniel Teixera, systems engineer at Pure Storage Governments use it to build future cities,...

For years, growing customer expectations have resulted in a multitude of customer experience initiatives, ranging from loyalty programmes to personalised pricing. While these have all been effective to one degree or another, their success is tied into how effectively...

If organisations want to compete and thrive in today's fast-paced and ever-evolving business landscape - change is not only inevitable but essential. Change strategies are crucial in various scenarios, including when an organisation suffers from market disruptions,...