Moving to managed services
As more and more organisations consider outsourcing all or part of their IT to improve efficiency or lower costs, managed services become an increasingly attractive option. However, there are several points businesses should understand about managed services before...
Pragma improves asset care pack
Leading physical asset management company, Pragma, has recently launched its improved asset care (AC) pack. The concept of "product packs" is a highlight of the release. The aim with these product packs is a faster development response time in support of consultants...
Are you spending enough on ICT continuity?
Few would question the necessity for ICT continuity solutions – but how many have interrogated how much they cost and how effective they are? That’s a question posed by Jaun Harmse, senior business continuity management advisor at ContinuitySA, who asks how many...
10 ways to improve reliability
By Ian Huntly, CEO of Rifle-Shot Performance Holdings, official representatives of SoftExpert in South Africa and Ricky Smith, maintenance consultant and specialist and well-known published author. * Purchase a copy of Terry Wireman’s book “World Class Maintenance”....
Performance management key for business
Mid-sized businesses are faced with the same challenges and priorities as their large enterprise counterparts. These include the need to better understand customer behaviour and business performance in order to grow the business and drive profitability in a highly...
Streamlining IT expenditure
Does your IT expenditure resemble a roller coaster ride? If the answer is yes, it probably means that there are some fundamental problems with the infrastructure, says Colin Thornton, CEO, Dial a Nerd. Incorrectly configured or sub-standard hardware can cause a host...
SMBs must link SLAs and IT support
Small businesses that wish to remain competitive can no longer afford to be complacent about technology support. Linking service level agreements (SLAs) to IT support is becoming vital, says Dawie Bloomberg, MD of Green Apple IT, a provider of general IT support to...
Achieving returns on redundant IT equipment
In today’s fast paced business environment and with limited budgets, organisations need to get the most out of their investments and be poised to seize new opportunities. PartServe has introduced a comprehensive asset recovery service where all product, including old...
Business continuity and DR planning
While some companies have developed contingency plans, most have not. This lack of preparedness not only threatens the viability of sectors around the world but also jeopardises the delivery of critical goods and services. According to Kenneth Pooe, Risk and...
10 tips to improve reliability
Ian Huntly, CEO of Rifle-Shot Performance Holdings, official representatives of SoftExpert in South Africa and Ricky Smith, maintenance consultant and specialist and well-known published author, offer their advice on how to improve reliability. * Purchase a copy of...
To outsource or not to outsource
When it comes to managing complex IT systems and networks, many business leaders are grappling with the question of whether to outsource some or all of their IT processes. As Roberto Caprio, MD of Dial A Nerd, points out, there are a number of factors to take into...
Accenture announces Digital platform
Accenture has launched Accenture Digital, a new growth platform that integrates the company’s digital assets, software and services across digital marketing, mobility and analytics to help clients unleash the power of digital to drive growth and create new sources of...