SMBs must link SLAs and IT support
Small businesses that wish to remain competitive can no longer afford to be complacent about technology support. Linking service level agreements (SLAs) to IT support is becoming vital, says Dawie Bloomberg, MD of Green Apple IT, a provider of general IT support to...
Achieving returns on redundant IT equipment
In today’s fast paced business environment and with limited budgets, organisations need to get the most out of their investments and be poised to seize new opportunities. PartServe has introduced a comprehensive asset recovery service where all product, including old...
Business continuity and DR planning
While some companies have developed contingency plans, most have not. This lack of preparedness not only threatens the viability of sectors around the world but also jeopardises the delivery of critical goods and services. According to Kenneth Pooe, Risk and...
10 tips to improve reliability
Ian Huntly, CEO of Rifle-Shot Performance Holdings, official representatives of SoftExpert in South Africa and Ricky Smith, maintenance consultant and specialist and well-known published author, offer their advice on how to improve reliability. * Purchase a copy of...
To outsource or not to outsource
When it comes to managing complex IT systems and networks, many business leaders are grappling with the question of whether to outsource some or all of their IT processes. As Roberto Caprio, MD of Dial A Nerd, points out, there are a number of factors to take into...
Accenture announces Digital platform
Accenture has launched Accenture Digital, a new growth platform that integrates the company’s digital assets, software and services across digital marketing, mobility and analytics to help clients unleash the power of digital to drive growth and create new sources of...
Outsourcing in the changed economy
Despite the global economic downturn in recent years, many outsourcing deals have been re-negotiated and extended. In many such cases the deals changed, in the sense that the commercial model was scrutinised and optimised to meet client objectives, says Dr Andrew...
SA and IT outsourcing in the coming years
With the South African IT services market expected to reach R53,3-billion by 2015, according to BMI TechKnowledge’s (BMI-T) South African IT Services Market Sizing and Forecast, and it is safe to say there is still considerable opportunity for IT players in their...
The power of predictive maintenance
As industries and governments turn toward greater mechanisation and become increasingly reliant on technology, the need to keep systems running smoothly has never been as critical as it is today, says Nadine Shenker, director of Business Intelligence and Advanced...
HP unveils HP OneView
HP recently unveiled HP OneView, an industry-first, consumer-inspired infrastructure management platform for HP Converged Infrastructure that simplifies the most basic steps that underlay all data centre processes - allowing IT teams to dramatically improve operations...
SA is a favoured location for offshoring
It is common practice today to seek out reputable companies that can successfully undertake work that is not part of the core competency of the client’s business. This form of outsourcing has become increasingly popular for development relating to information...
Outsourcing the data centre
Positioning of the core IT infrastructure and related technology integration, upgrade and deployment to bolster the data centre can have far-reaching consequences for business. Experts in the provision of managed ICT and professional services suggest that outsourcing...