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Retailers must now earn the trust of AI agents, not just shoppers

Retailers are losing direct control of the customer journey as shoppers hand the path to purchase over to autonomous AI agents. By Linda Saunders, country manager and senior director: solution engineering Africa at Salesforce Salesforce's Fourth Edition State of...

Procurement must deliver more than compliance in 2026

South Africa's micro, small and medium enterprises (MSMEs) contribute around 40% of GDP and employ more than half the country's workforce, according to the Department of Small Business Development, Yet, questions remain about whether billions of rand invested in...

Leadership reset needed to transform customer experience

Across South Africa, a new generation of business leaders is reshaping what transformation looks like by placing customer experience (CX) at the centre of organisational strategy. By Lauren Potgieter, country manager at Infobip South Africa This shift reflects a...

Taxpayers win transparency battle against SARS

The Johannesburg High Court recently ordered the South African Revenue Service (SARS) to disclose all the information on which it based a decision. Nico Theron, founder of Unicus Tax Specialists SA says the ruling is a significant victory for taxpayers. “SARS can be...

Surging IoT market to hit $1,5trn

As one of the key technologies powering Industry 4.0 besides artificial intelligence, big data, robotics, and automation, the Internet of Things (IoT) has become widely used across industries, connecting devices, processes, and people. Despite headwinds and...

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Is SA ready for the data revolution?

Data roles are constantly evolving to meet the needs of the digital economy. Jessica Nyarayi Tandy, director of Bizmod, says the demand for data-driven insights shapes how organisations function compete and innovate. “In South Africa we are mirroring global trends...

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WLAN market bounces back

According to a recently published report from Dell’Oro Group, enterprise class Wireless LAN (WLAN) revenue increased by 11% on year-over-year basis. The adoption of the latest technology, WiFi 7, continued its ascent, reaching 12% of units shipped worldwide. “This is...

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Items lost and found on Uber rides

South Africans are always on the move – sometimes so quickly that we leave behind everything from wallets to wigs, wedding veils and water bottles. Uber South Africa’s recently released Lost & Found Index offers a glimpse into what happens when a little rush, a...

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