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Retailers must now earn the trust of AI agents, not just shoppers

Retailers are losing direct control of the customer journey as shoppers hand the path to purchase over to autonomous AI agents. By Linda Saunders, country manager and senior director: solution engineering Africa at Salesforce Salesforce's Fourth Edition State of...

Procurement must deliver more than compliance in 2026

South Africa's micro, small and medium enterprises (MSMEs) contribute around 40% of GDP and employ more than half the country's workforce, according to the Department of Small Business Development, Yet, questions remain about whether billions of rand invested in...

Leadership reset needed to transform customer experience

Across South Africa, a new generation of business leaders is reshaping what transformation looks like by placing customer experience (CX) at the centre of organisational strategy. By Lauren Potgieter, country manager at Infobip South Africa This shift reflects a...

Taxpayers win transparency battle against SARS

The Johannesburg High Court recently ordered the South African Revenue Service (SARS) to disclose all the information on which it based a decision. Nico Theron, founder of Unicus Tax Specialists SA says the ruling is a significant victory for taxpayers. “SARS can be...

Cloud security report exposes dangerous blind spots

Systemic weaknesses, including alert fatigue, fragmented toolsets, and a widespread inability for organisations to detect lateral movement or defend against AI-driven attacks, leaves enterprises dangerously exposed. This is among the findings from Check Point Software...

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Targeted attacks mimic executives to steal funds

With cyberthreats to business executives on the rise, Kaspersky has detected a series of sophisticated attack attempts aimed at deceiving an organisation’s finance team into paying fraudulent invoices. Emails mimicking correspondence between the organisation’s CEO and...

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AI pushes tech sector emissions, energy use up

Technology sector carbon emissions continued their rise in recent years, fueled by rapid advances in artificial intelligence (AI) and data infrastructure, according to Greening Digital Companies 2025. The report, produced by the International Telecommunication Union...

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AI PC cuts eye lesion detection to seconds

AI PC cuts eye lesion detection to seconds

A comprehensive eye exam in a crowded doctor’s office can often take the better part of two hours, with much of that time spent waiting for dilation-related eye drops to take effect before tests even begin. While an initial diagnosis using fundus photography can be...

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Venture capital set for measured rebound

Venture capital across South Africa and the broader African continent is entering a period of cautious recovery and renewed opportunity, after two years of contraction and recalibration. This is according to Alison Collier, MD of Endeavor South Africa, who shares...

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SA must act on AI skills now

SA must act on AI skills now

Generative AI is no longer a future concept or a speculative technology. It is here now, rapidly reshaping industries and rewriting the rules of competitiveness. By Ntsako Baloyi, senior manager in the technology business at Accenture, Africa In South Africa, the...

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Sony opens photography competition

The 19th edition of the Sony World Photography Awards is open for submissions, and free to enter. The Sony World Photography Awards, organised by Creo, is a definitive platform for the celebration and discovery of contemporary photography. Photographers worldwide are...

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