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You can’t change culture without changing how the business works

Organisations talk about culture constantly, yet it can still be hard to pin down. We measure it through employee surveys, engagement scores and experience data. We compare teams, track whether scores are moving up or down and look at external benchmarks to understand...

Africa’s youth can reshape the future of energy

Arica’s next generation has a vital role to play in shaping the continent’s energy future through fresh thinking, innovation and technical skills. This holds true in a time when the continent’s grid continues to evolve with the advent of distributed and decentralised...

AI’s effect on customer service headcount

Despite widespread expectations that AI will significantly reduce customer service headcount, a Gartner survey of 275 service and support leaders has found that only 21% said their organisations had reduced human agent headcount because of AI. Among organisations that...

Before an AI agent gets authority, make it pass a failure test

A customer-service AI agent handles a refund correctly during a demonstration. It finds the order, checks the policy and prepares the payment. Dr Pierre Le Roux, MD of MOYO The result looks convincing. But what happens if the customer submits the same request twice,...

Business Analyst (SAP Supply Chain)

Our client is seeking a skilled and motivated Business Analyst SAP (Supply Chain) to join their team. This role is essential in driving continuous improvement across the company supply chain operations through the effective use of SAP MM, WM, and TM modules. Role...

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Business Analyst (SAP Sales Distribution)

Our client is seeking a skilled and motivated Business Analyst SAP (Sales & Distribution) to join their team. This role is essential in optimizing the companies order-to-cash processes and ensuring seamless customer invoicing and delivery. Role PurposeOptimize...

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Business Analyst (Finance /COPA)

Our client is seeking a skilled and detail-oriented Business Analyst SAP (Finance, COPA) to join their team. This role is essential in bridging the gap between finance users and SAP support teams to enhance financial reporting, controls, and profitability analysis....

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Cyber Security Specialist – Cloud

To research, design, develop, implement and mature technologies and solutions related to Cyber Security Operations (CSO) within the Department.JOB DESCRIPTIONProvide technical expertise as input into cloud security capabilities and appropriate controls for...

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