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Make your AI policy fit for purpose

Kathy Gibson reports  – Somethings artificial intelligence (AI) makes mistakes – and the consequences could be dire. But when this happens, organisations can’t simply pass off the mistake as a technical error and move on. Because when the AI messes up, the...

The future of customer service is automated, but it must retain a human heart

Customer self-service is not a new phenomenon; it’s just much easier than in years gone by. By Kelvin Brown, customer operations executive at Telviva Yet, despite this, everyone reading this will relate to being “trapped” in a seemingly never-ending loop in contact...

Banks are still missing the links between fraud and money laundering

Financial institutions are increasingly integrating their fraud and anti-money laundering (AML) systems, but intelligence and governance gaps remain. New fraud and AML convergence research from Datos Insights, commissioned by data and AI leader SAS, finds 86% report...

Binance breach will usher in new phase for protecting wealth

The $6,3-billion Binance hack opens a new chapter in the fight to protect wealth, with AI handing criminals the speed to empty an exchange in minutes, warns Nigel Green, CEO of deVere Group. His comments come as Binance, the world’s largest crypto exchange, reveals...

Lead C# Developer

The successful candidate will be part of a team tasked to look after the back-end system. You will be adding new, as well as improve existing functionality within the system, using the Scrum Agile methodology. Day to day tasks involves joining standup sessions,...

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FullStack C# Developer

Our client is seeking a dedicated individual to own the role, manage traffic for development-related tasks, manage internal and external client expectations and maintain the software using C#, JavaScript and SQL Server. Key Requirements A bachelor's degree in...

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Senior Mobile Developer

The successful candidate will be responsible for programming and developing applications and supporting software. Provide advisory support by refining designs, practices, tools, and processes to ensure the delivery of quality products to internal and external...

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AWS Data Engineer

Our client is seeking a highly motivated and experienced AWS Data Engineer to join their Global Markets division. This role offers an exciting opportunity to collaborate with leading financial institutions, contributing to the design and implementation of data...

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CEO confidence rises on GNU, electricity supply

The Merchantec CEO Confidence Index has recorded a 7% increase in CEO confidence in Q3 of 2024, rising to a score of 55.0. This improvement reflects a cautiously optimistic outlook among South African business leaders, spurred by positive developments in the formation...

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Private partnerships sought to save Post Office

Treasury support is being sought in forming a task team to pursue private financial and operational partners for the South African Post Office (SAPO). “This will enable serious consideration of privatisation scenarios as a preferential option to further funding from...

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