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Why advanced AI voice bots so easily become (polite) high-tech roadblocks

When a consumer calls a service line, they do not care about the size of an organisation’s Large Language Model (LLM) or the neural networks running behind it. They want their query resolved. By Bruce von Maltitz, CEO of 1Stream Many South African organisations...

Finding the right talent balance

South African businesses have a clear responsibility to help build our country. We all want to create local jobs, support home-grown suppliers, and invest in our communities. These are not just targets on a scorecard; they are the foundation for our long-term economic...

Cloud-ready BMS is reshaping building operations

Buildings may be getting smarter, but too many control rooms are still anchored to yesterday’s technology, such as on‑site servers, rigid architectures and a patchwork of interfaces that are expensive to run and painfully slow to evolve. By Charles Coetzee, buildings...

The real AI divide isn’t digital — it’s human

As artificial intelligence (AI) reshapes industries across the world, a recent World Economic Forum article highlights a truth business can no longer afford to ignore: the biggest barrier to progress is not access to technology. It’s the human capability needed to use...

Full Stack Java Developer (Contract)

Part of a Dev team responsible for the development and maintenance of the application (front-end and back-end). Participate in all relevant Agile ceremonies. Meet with end users to understand Business requirements. Contribute to the refinement and sizing of user...

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July sees positive turn in vehicle sales

New vehicle sales received a long-awaited injection of positivity in July, showing growth effectively for the first time in nearly a year. According to data released by naamsa the Automotive Business Council, the South African new vehicle market grew 1,5% year-on-year...

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APIs, co-operation crucial for wholesale telecoms

Data volumes continue to grow at an exponential rate, driven by the continuing thirst for cloud services and hosted video content, and turbocharged by the rise in AI services. This growth should be positive news for telcos who own networks, especially in the wholesale...

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Cost-effective WiFi 7 to drive adoption

Wireless LAN (WLAN) revenues are expected to drop 13% in 2024, with lower prices exacerbating depressed demand, according to a Dell'Oro Group report. Meanwhile, vendors sensitive to eroding prices are cutting back on some functions of their WiFi 7 APs, and this is...

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All systems go for BMCS system, says ACSA

ACSA Airports Company South Africa (ACSA) has noted media reports on the delays in processing passengers at King Shaka International Airport (KSIA) linking these to the biometric and digital identity technology. The organisation has issued a statement, confirming that...

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Arnergy unlocks growth with SAP deployment

African enterprises seeking to scale into new markets and build new capabilities need access to accurate real-time data about the total performance of the business. For one of Nigeria's renewable energy providers, a reliance on outdated systems led to inefficiencies...

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