The amnesia effect: stop treating customers like strangers
We live in an era of personalisation, where businesses seek to provide the best possible customer experience (CX) precisely because consumers have more options than ever before. Yet, many businesses are suffering from operational amnesia without even knowing it,...
When helpful AI tools become a corporate security blind spot
Generative artificial intelligence (GenAI) has quickly evolved from a novelty to a regular tool in the workplace. It helps with tasks like drafting emails, summarising documents, coding, and data analysis. AI-powered platforms are changing how people work, writes...
SA has too many ways to pay. Will they make cards extinct?
South Africa has never had more ways to pay, writes Ntombenhle Annegbe-Enahoro, IPP product manager at Ecentric. At the point of sale in 2026, a consumer can tap or insert a card, open a banking app and make a PayShap transfer, scan a QR while deciding to split the...
How businesses can tackle burnout
Burnout has become one of the defining workplace challenges, particularly in knowledge-intensive industries where employees are expected to think critically, solve problems rapidly, and remain constantly connected. Global research indicates that between 55% and 66% of...
AI is redefining the contact centre as a conversational experience hub
In 2026, contact centre leaders are being pulled in two directions at once, writes Lauren Potgieter, country manager of Infobip South Africa. Executives are demanding AI‑driven efficiencies, while customers expect more human, empathetic support than ever. The only way...
Things you need to know about AI-built software
AI has made software creation faster and more accessible, but speed is not the same as quality. The competitive advantage is shifting from who can write code to who can define the problem, guide the build, test the output, manage risk and keep the system maintainable....
Identity recovery matters in cyber resilience
Traditionally, cyber recovery planning has been centred on data, systems and infrastructure, yet the one element that determines whether any recovery can actually begin is identity. By Shola Khosa, senior solutions architect at Data Management Professionals South...
Junior IT Technician – Gauteng Primrose
Our client in the Shipping Industry is seeking a Junior IT Technician.The successful candidate will be responsible for providing first-line and second technical support and ensuring the efficient operation of IT systems and equipment to maximize service delivery and...
Junior Project Manager
Purpose of the Job:Responsible for planning, organising, and managing project scope and phases in alignment with the project mandate.Required Qualifications:- Project Management certification.- Bachelor's Degree or National Diploma in a relevant field.- 2+ years of...
Junior Project Manager – Northern Cape Northern Cape
Purpose of the Job:Responsible for planning, organising, and managing project scope and phases in alignment with the project mandate.Required Qualifications:- Project Management certification.- Bachelor's Degree or National Diploma in a relevant field.- 2+ years of...
JUNIOR IT TECHNICIAN
Our client, a well-established Managed Services Provider (MSP), is looking for a Junior IT Technician to join their technical support team. This is a client-facing role supporting businesses across the Bellville and Paarl regions, providing both onsite and remote...
JUNIOR IT TECHNICIAN – Western Cape Bellville
Our client, a well-established Managed Services Provider (MSP), is looking for a Junior IT Technician to join their technical support team. This is a client-facing role supporting businesses across the Bellville and Paarl regions, providing both onsite and remote...