You can’t change culture without changing how the business works
Organisations talk about culture constantly, yet it can still be hard to pin down. We measure it through employee surveys, engagement scores and experience data. We compare teams, track whether scores are moving up or down and look at external benchmarks to understand...
Africa’s youth can reshape the future of energy
Arica’s next generation has a vital role to play in shaping the continent’s energy future through fresh thinking, innovation and technical skills. This holds true in a time when the continent’s grid continues to evolve with the advent of distributed and decentralised...
AI’s effect on customer service headcount
Despite widespread expectations that AI will significantly reduce customer service headcount, a Gartner survey of 275 service and support leaders has found that only 21% said their organisations had reduced human agent headcount because of AI. Among organisations that...
Before an AI agent gets authority, make it pass a failure test
A customer-service AI agent handles a refund correctly during a demonstration. It finds the order, checks the policy and prepares the payment. Dr Pierre Le Roux, MD of MOYO The result looks convincing. But what happens if the customer submits the same request twice,...
The future success of mining will be shaped by intelligence, not scale
For over 140 years, South African mining has been a story of extraordinary scale. The Witwatersrand Basin alone has yielded more than 1,6-billion ounces of gold, helping establish South Africa as one of the world's great mining nations. By Saleh Al-Nemer, regional...
The hidden productivity tax sitting inside your business
South African businesses could be losing millions of rands a year to a cost that rarely appears on their financial statements: the time employees waste working around technology that was supposed to make them more productive. By Glen Lumley, CEO of Learning Curve...
A familiar face takes the reins at Tarsus
By Mark Davison - After months of speculation, Alviva Holdings – parent company of Tarsus Distribution – has announced a new, permanent CEO for one of South Africa’s oldest and leading distributors. Thibault Dousson, currently director of Lenovo’s Solution and...
Nvidia to investigate Huang’s affair with suspected spy
The Nvidia Board is initiating an independent investigation in light of recent reporting that founder and CEO Jensen Huang has been the target of a foreign intelligence effort. Huang has admitted to a liaison with a women now believed to be a Chinese spy. A committee...
European orbiter detects hints of volcanic activity on Mars
New evidence from gas seeping above volcanic rifts suggests Mars is not geologically dead deep inside, but merely sleeping. Fresh fissures along the Alba Mons region hint at active spots under the surface, where gases from inside the planet may be making their way up...
How to future-proof the C-suite
C-suite capability gaps are every organisation’s biggest risk, and the CHRO is the leader best equipped to mitigate it, according to Gartner. Ingrid Laman, vice-president analyst in Gartner’s HR practice, shared three emerging capabilities that differentiate highly...
Access to energy stymies supply chain growth
Supply chain growth is increasingly being constrained by energy availability, according to Gartner. As electricity demand rises, and energy infrastructure faces mounting capacity and reliability challenges, organisations may encounter higher operating costs, delays in...
Higher energy costs will push telecom costs up
Worldwide spending on telecommunication and pay TV services will reach $1,585-billion in 2026, showing an increase of +2,3% year-on-year, according to IDC Research’s (IDC) Worldwide Semiannual Telecom Services Tracker. The latest forecast is slightly more optimistic...