Headwinds challenge global telecom services
Worldwide spending on Telecom Services and Pay TV Services reached $1,551-trillion in 2025, expanding by 2% year-over-year, according to the International Data Corporation (IDC) Worldwide Semiannual Telecom Services Tracker. IDC expects that the worldwide spending on...
The time to act on AI fluency, workplace transformation is now
Foundational AI models are trained primarily on Internet data — and Africa's voices, languages, and cultural contexts are significantly underrepresented in that data. This is the word from Linda Saunders, country manager and senior director: solution engineering...
Youth Capital calls for labour market refunding
This week’s release of Statistics South Africa's Quarterly Labour Force Survey for Q1:2026 should end any remaining pretence that South Africa's labour market is in a slow recovery. It is not recovering. It is being hollowed out, hitting young people first and the...
AI, emerging tech can shape smarter, resilient, sustainable cities
As urbanisation accelerates and cities face growing challenges, 20 United Nations organisations and a group of leading urban experts have called on governments, mayors, and the private sector to unlock the transformative power of artificial intelligence (AI) and...
AI-driven personalisation is redefining CX
Despite record investment in digital campaigns, many South African brands are still pushing irrelevant messages that drive opt‑outs instead of engagement. By Lauren Potgieter, country manager at Infobip The gap between what customers expect and what many brands...
CX moves to the centre of business strategy
As markets remain competitive and customers grow less tolerant of friction, 2025 marked a clear shift in how organisations think about customer experience (CX) – particularly in business-to-business environments. According to Grant Phillips, Group CEO of e4, customer...
Iress accelerates platform modernisation with Thoughtworks
Iress has announced a strategic partnership with global technology consultancy Thoughtworks to accelerate platform modernisation and unlock AI-enabled growth across its Wealth businesses. The partnership will support Iress in executing its strategy to modernise core...
What comes after GenAI? And what it means for African innovation
For the past three or four years, the world has lived through what is probably the fastest adoption of a general-purpose technology in modern economic history, with systems becoming embedded in ordinary working life so quickly that companies, governments, and...
Naked gives a final car insurance quote in ChatGPT
South African insurance platform Naked believes it has become the first company in the world to successfully develop and deploy a native app in ChatGPT that can provide a final, binding car insurance quote. The launch also appears to make Naked the first South African...
Xero delivers Claude integration
Xero has announced its live integration with Anthropic, the company behind Claude. Building on a multi-year partnership announced in late March, the speed to market of the integration marks a significant milestone for Xero customers. The partnership brings Claude...
Nissan and Red Hat co-engineer software-defined vehicles
Red Hat has announced a landmark engineering initiative with Nissan Motor Company to build its next-generation software-defined vehicle (SDV) platform. The collaboration would involve Red Hat In-Vehicle Operating System to provide a standardised, scalable Linux...
NEC XON and Avaloq advance wealth management tech in Africa
NEC XON and Avaloq, both part of NEC Corporation, have combined Avaloq’s banking and wealth management platform with NEC XON’s regional presence to support the digitalisation of Africa’s wealth management sector. The collaboration focuses on helping financial...