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You can’t change culture without changing how the business works

Organisations talk about culture constantly, yet it can still be hard to pin down. We measure it through employee surveys, engagement scores and experience data. We compare teams, track whether scores are moving up or down and look at external benchmarks to understand...

Africa’s youth can reshape the future of energy

Arica’s next generation has a vital role to play in shaping the continent’s energy future through fresh thinking, innovation and technical skills. This holds true in a time when the continent’s grid continues to evolve with the advent of distributed and decentralised...

AI’s effect on customer service headcount

Despite widespread expectations that AI will significantly reduce customer service headcount, a Gartner survey of 275 service and support leaders has found that only 21% said their organisations had reduced human agent headcount because of AI. Among organisations that...

Before an AI agent gets authority, make it pass a failure test

A customer-service AI agent handles a refund correctly during a demonstration. It finds the order, checks the policy and prepares the payment. Dr Pierre Le Roux, MD of MOYO The result looks convincing. But what happens if the customer submits the same request twice,...

Sophos secures the AI-era network

Sophos is helping organisations keep pace with the performance and security demands of the AI era with the Sophos Firewall v23, new XGS hardware, and a standalone Sophos NDR offering. Together, they drive stronger AI-era network defenses through Sophos Fusion, the...

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Paratus Lesotho opens for business with Starlink

Paratus Lesotho has been set up to provide high-speed internet services backed by local customer and technical support and offers Starlink enterprise connectivity alongside Paratus network solutions to businesses and organisations across the country. Makali Lepholisa...

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