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Retailers must now earn the trust of AI agents, not just shoppers

Retailers are losing direct control of the customer journey as shoppers hand the path to purchase over to autonomous AI agents. By Linda Saunders, country manager and senior director: solution engineering Africa at Salesforce Salesforce's Fourth Edition State of...

Procurement must deliver more than compliance in 2026

South Africa's micro, small and medium enterprises (MSMEs) contribute around 40% of GDP and employ more than half the country's workforce, according to the Department of Small Business Development, Yet, questions remain about whether billions of rand invested in...

Leadership reset needed to transform customer experience

Across South Africa, a new generation of business leaders is reshaping what transformation looks like by placing customer experience (CX) at the centre of organisational strategy. By Lauren Potgieter, country manager at Infobip South Africa This shift reflects a...

Taxpayers win transparency battle against SARS

The Johannesburg High Court recently ordered the South African Revenue Service (SARS) to disclose all the information on which it based a decision. Nico Theron, founder of Unicus Tax Specialists SA says the ruling is a significant victory for taxpayers. “SARS can be...
Huawei is building an open agentic cloud

Huawei is building an open agentic cloud

With the launch of its latest AI Cluster Service (AICS), Huawei Cloud is reinforcing the foundation for agentic AI. This is the word from Dr Peter Zhou, director of the board at Huawei and CEO of Huawei Cloud, speaking at the Huawei Connect conference in Shanghai. He...

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Project Manager X1 (Permanent) at SIU

Introduction The SIU has an exciting opportunity for an enthusiastic Talent to join our dynamic team. Our team is passionate about fighting corruption and recovering financial losses suffered by the State. The SIU hereby invites suitably qualified and experienced...

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