AI forces workforce transformation in services
Eighty-five percent of customer service and support leaders are expanding human agent responsibilities as AI reduces contact volume and shifts work toward higher-value tasks, according to a survey by Gartner. Just 31% have implemented, or are planning, frontline...
Urgent intervention sought as cheap cable imports surge
The latest Commodity Trade Observer report on low-voltage cable imports from March 2024 to February 2026 indicates that low-voltage cable imports have jumped 18% year-on-year to 19,27-million kilograms. Average prices have fallen sharply from R161/kg to R129/kg...
Cloud adoption is accelerating – but so are hidden security risks
As organisations continue to move critical systems and data into the cloud at pace, many are discovering that migration alone does not reduce risk – it simply changes where that risk lives. According to Dariel, the real challenge lies in managing the complexity,...
Key talent trends defining the future of global business services
Global capability centres (GCCs) have evolved far beyond their origins as cost-efficiency engines, writes Shobana Maikoo, head of TransUnion GCC Africa. Today, they are strategic hubs driving digital transformation, advanced analytics and risk management for...
Career-focused education bridges the gap
One of the most important expectations placed on higher education today is that it prepares students for successful careers. While intellectual development remains central to the mission of universities, students increasingly seek - rightly so - educational...
Balancing AI and human rights in the modern workplace
Last month (March), South Africa observed Human Rights Day, and increasingly we are seeing discussions about dignity and fairness shifting into the modern workplace. By Maureen Phiri, director at Oxyon People Solutions At the same time, artificial intelligence (AI) is...
SA’s transformation problem isn’t technology. It’s change capability
South African organisations are investing heavily in transformation. ERP modernisation, digital platforms, automation programmes and new operating models are reshaping how businesses operate. Yet despite this surge in investment, many organisations are struggling to...
Building the data foundation for AI that actually listens
What are the many AI voice bots that are about to start helping companies with customer engagement actually going to say? For all the hype and buzzwords around AI, what really counts is everything behind the voice, writes Bruce von Maltitz, CEO of 1Stream. There’s a...
Check Point to integrate AI Defense Plane with Google Cloud
Check Point Software Technologies will serve as a launch partner with Google Cloud to integrate Check Point's AI Defense Plane with Google Cloud's Gemini Enterprise Agent Platform. The integration combines centralised agent control with contextual intelligence and...
Southern Sun deploys HPE SD-WAN, wired and wireless networks
The Southern Sun hospitality groups has modernised its network infrastructure with the HPE self-driving network. Built on an AI-native, cloud-native network architecture with integral security, the intelligent network delivers a wireless experiences to guest and...
Senior Business Process Analyst
Duties: Business analysis planning and end-to-end BPMN process documentation (ADOIT - L1–L5 across core, support, and management processes). Includes process technology documentation, platform deployment, change requests, BPM maturity assessment (tools, reports,...
Senior Business Process Analyst – Gauteng Pretoria
Duties: Business analysis planning and end-to-end BPMN process documentation (ADOIT - L1–L5 across core, support, and management processes). Includes process technology documentation, platform deployment, change requests, BPM maturity assessment (tools, reports,...