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AI ROI falls short for customer service

Just 4% of customer service organizations have achieved the ROI they expected from AI initiatives, according to a survey by Gartner. A Gartner survey of 275 service and support leaders conducted in July through August 2026 revealed that many customer service and...

Record revenue for North American IT distribution

Technology distributors in the United States and Canada generated a record $28,9-illion in revenue in the third quarter of 2026 (3Q26), up 29,2% from $22,3-billion a year earlier, according to the IDC North America Monthly Distribution Tracker, powered by the Global...

Governance determines whether digital transformation succeeds

Ask organisations why digital transformation projects fail, and the answers are usually familiar. By Russell Thipha, chief solutions architect at Intellehub Budgets run out. Technology proves more complicated than expected. Users resist change. Legacy systems refuse...

Modern retail networks are secure, simple, and ready for what’s next

When a store’s point-of-sale (POS) system stalls during a holiday rush, the impact means longer lines, frustrated shoppers, and missed sales. Peak shopping periods test more than staffing and inventory, writes Miriam Kung, product marketing leader for Cisco Networking...

SAP Software Test Analyst

My client based in Cape Town is currently looking for a SAP Software Test Analyst to join their team on a contract basis. IT / FINANCE Qualifications & Experience Bachelor's Degree in Information Systems, Computer Science, Finance, or related field5-8 years of...

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Front End Developer

Frontend Engineer (Mid-Level)Join a global sports tech innovator transforming how the world experiences live sport.Claremont, Cape Town | R60 000 to R80 000 per month | Hybrid working model About Our ClientOur client is a fast-growing sports technology company on a...

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SA consumers have become numb to inflation

As always, South African consumers continue to adapt to constant change – but while 64% report that they expect their household situation to improve by the start of 2026, this confidence masks the reality that they have become numb to rising prices and economic...

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Remote jobs on the rise

While there was a 13% drop in remote job opportunities during 2023 and 2024, they are now back on an upward curve, according to Pnet’s Job Market Trends Report for October 2025, which indicates a small, but significant 0,5% increase between March and September this...

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Rapid rise in human-centric cybersecurity risks

Threat actors are now pivoting their tactics to approach human touchpoints from every angle - inside business flows and across channels - to deploy coordinated campaigns that overwhelm traditional defences, according to Mimecast’s 2025 Global Threat Intelligence...

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The business lunch is back

The business lunch is back in favour and once again rising in popularity as business leaders increasingly use it as an opportunity to network and build key professional relationships. New research from International Workplace Group sheds light on the trend and reveals...

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Teraco Connect Foundation extends SABEN support

Teraco has announced a five-year support grant extension to the South African Broadband Education Networks (SABEN) via the Teraco Connect Foundation. In 2020, Teraco signed a five-year grant, which the company has now extended for a further five years to 2030 worth a...

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