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Africa’s telecommunications sector needs standardised regulations

Africa’s telecoms space is packed with opportunity but an outdated and fragmented regulatory landscape means that fast, affordable and borderless telephony is still out of reach. Nic Laschinger, chief technology officer of Euphoria Telecom Two key barriers are...

Beyond bandwidth: FNOs should prioritise customer service

Fibre isn't a luxury anymore – it’s as critical as water or electricity – but the service offered by South Africa’s fibre operators certainly doesn’t reflect this reality. By Richard Firth, CEO of MIP Holdings While specific data on the average call centre wait times...

OTT platforms must contribute to SA’s digital infrastructure

On average, South Africans spend over ten hours a day on screens, much of it on data-heavy apps like Instagram, TikTok, Netflix, YouTube, WhatsApp and Facebook. By Nomvuyiso Batyi, ex-officio member of the Association of Comms and Technology Every video stream and...

Infobip brings voice calling to WhatsApp Business users

Infobip has launched WhatsApp Business Calling, a new feature that enables businesses to make and receive voice calls via their WhatsApp Business numbers. The feature allows businesses to receive and initiate voice calls globally, using WhatsApp’s native interface so...
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