Presence Suite 10.0 now available
Jasco has recently announced the availability of Presence Technology’s latest version of their Presence Suite – version 10.0 - which incorporates significant enhancements to meet the customer journey and improve the customer experience. This latest iteration provides...
Mobile: a device or a channel?
Three years ago, Forrester started addressing the question of whether “mobile” is a channel or a device. Today, having gone through rapid mobile innovation, this question remains pertinent, especially in the contact centre industry. In an article by Tobias Goebel,...
14 tips to make web chat work
We have seen web chat really starting to take hold in the contact centre – and not just for the younger generation. Peter Flanagan, Genesys regional director: Southern & Eastern Africa, gives 14 top tips to implement a successful web chat policy. These tips were...
BCX debuts unified communications solution in the cloud
As the cloud continues to integrate all forms of information technology, more businesses are seeking unified communications services. In response to this demand, Business Connexion (BCX) is launching a hosted voice network that offers a complete voice experience from...
Gartner honours Orange Business Services
Orange Business Services has been positioned in the Leaders quadrant in the recent edition of the Gartner Magic Quadrant for Unified Communications as a Service, Multiregional for its Business Together as a Service solution. The report evaluated 21 unified...
Mitel launches new corporate brand
Mitel has launched a new corporate brand. The new brand is the latest in a series of strategic moves that have transformed the company into a world-wide leader in business communications. In the past 18 months, Mitel has doubled in size, broadened its market presence...
Leveraging the value of UC&C solutions
Unified communications and collaboration (UC&C) has become an increasingly popular solution, particularly for organisations with remote branches or a large number of mobile workers, says Zubair Loonat, Huawei Enterprise product manager at Drive Control...
Mitel positioned in Visionaries Quadrant
Mitel, a global leader in business communications, has announced it has been positioned by Gartner in the Visionaries quadrant of the latest Magic Quadrant for unified communications as a service (UCaaS). This comes just weeks after Mitel emerged as a Leader in the...
Aspect launches Unified IP 7.3
Aspect Software has announced the launch of Aspect Unified IP 7.3, a feature-rich customer contact solution that simplifies and flexibly manages omni-channel interactions. Codenamed Mako Shark, Unified IP (UIP) 7.3 improves upon its predecessor by offering greater...
Jasco offers DataVoice DVLink desktop app
Jasco has announced the availability of the new DataVoice DVLink desktop application, an add-on to the proven DataVoice Libra voice recording solution. DVLink enhances the capabilities of Libra through an intuitive, easy-to-use dashboard that makes both the call and...
Mitel named as leader in UC by Gartner
Mitel has announced it has been positioned by Gartner in the Leaders Quadrant of the latest Magic Quadrant for Unified Communications (UC). "Mitel has made bold moves this past year with a series of in-house innovations and acquisitions that have deepened our...
Maintaining optimal UC performance
The enterprise work environment has changed dramatically. Long gone are the days when business was confined to desktop PCs and a 9-to-5 working day. Today, the explosion of online, social and mobile technologies has paved the way for a 24/7 global workplace, with the...