UC, IoT to shape the future of business
Looking back over the past two decades, many technologies have emerged that have revolutionised the way the world works, interacts and communicates. However, none have been as disruptive as the Internet as a force for change.The impact of the creation of a global...
Alcatel-Lucent Enterprise enhances OpenTouch
Alcatel-Lucent Enterprise today announced enhancements to its OpenTouch Suite are now available to help a broader group of businesses adopt unified communications. The Alcatel-Lucent Enterprise OpenTouch Suite 2.1 includes added visual and mobile communications...
Mitel confirmed as market leader
Mitel continues to extend its lead in cloud communications worldwide with confirmation that it is now the global market share leader, according to a new report from Synergy Research Group. As of Q3 2014, Mitel powers nearly 20 percent of all cloud communications based...
What does UC mean for VoIP?
After seeing a television commercial for Apple’s new iPhone 6, a friend in the US noted that it featured someone speaking on the handset and then quipped: “People actually still do that?” The joke is actually not that far-fetched. With mobile phones becoming...
Jasco announces DataVoice Libra v8.0
Jasco has announced the availability of the latest update to the DataVoice Libra Voice Recorder solution, a full-featured enterprise-class voice recording, storage and retrieval solution that scales seamlessly for any size of business, from SMEs to large corporates....
Presence Suite 10.0 now available
Jasco has recently announced the availability of Presence Technology’s latest version of their Presence Suite – version 10.0 - which incorporates significant enhancements to meet the customer journey and improve the customer experience. This latest iteration provides...
Mobile: a device or a channel?
Three years ago, Forrester started addressing the question of whether “mobile” is a channel or a device. Today, having gone through rapid mobile innovation, this question remains pertinent, especially in the contact centre industry. In an article by Tobias Goebel,...
14 tips to make web chat work
We have seen web chat really starting to take hold in the contact centre – and not just for the younger generation. Peter Flanagan, Genesys regional director: Southern & Eastern Africa, gives 14 top tips to implement a successful web chat policy. These tips were...
BCX debuts unified communications solution in the cloud
As the cloud continues to integrate all forms of information technology, more businesses are seeking unified communications services. In response to this demand, Business Connexion (BCX) is launching a hosted voice network that offers a complete voice experience from...
Gartner honours Orange Business Services
Orange Business Services has been positioned in the Leaders quadrant in the recent edition of the Gartner Magic Quadrant for Unified Communications as a Service, Multiregional for its Business Together as a Service solution. The report evaluated 21 unified...
Mitel launches new corporate brand
Mitel has launched a new corporate brand. The new brand is the latest in a series of strategic moves that have transformed the company into a world-wide leader in business communications. In the past 18 months, Mitel has doubled in size, broadened its market presence...
Leveraging the value of UC&C solutions
Unified communications and collaboration (UC&C) has become an increasingly popular solution, particularly for organisations with remote branches or a large number of mobile workers, says Zubair Loonat, Huawei Enterprise product manager at Drive Control...