Avaya launches Collaborative Cloud
Avaya has escalated its efforts to get customers to fast-track to the cloud with the first of several sweeping initiatives. These will optimise solutions and processes for delivery of collaboration as a service (CaaS) via the Avaya Collaborative Cloud. Strong demand...
Tropa offers emotional voicemail with Voxeo
Tropa Services, a mobile marketing company based in Switzerland, specialises in innovative customer communication. Delivering emotional voice messages to mobile phone voice boxes with its voiceTRO offering, has developed into a main business. For the technical...
Avaya caters to local SMEs’ UC needs
According to IDC, the global small-to-medium enterprise (SME) market is set to represent 52% of IT spending by 2016, with small enterprises one of the largest segments. To ignore this business segment would be folly, says Selvin Kristnen, MD of Avaya South Africa. “As...
CA Southern Africa announces ARCserve UDP
CA Southern Africa has announced that CA Technologies recently unveiled CA ARCserve Unified Data Protection (UDP). This is an easy-to-use solution providing cost-effective backup and Assured Recovery across mixed IT environments – helping businesses boost the...
OTEL Telecoms releases CloudAstrix solution
OTEL Telecoms has announced the release of its long awaited CloudAstrix Service Provider Edition VoIP SoftSwitch. A carrier neutral Class 5 VoIP Software designed to provision and bill VoIP services for Internet Service Providers and Convergence Telephone Companies....
DCC expands Huawei telepresence offerings
Distributor Drive Control Corporation (DCC) is expanding its Huawei product portfolio with the addition of a range of video conferencing (VC) and telepresence solutions for all sizes of business. These products will augment the existing Huawei products available from...
Jasco announces DataVoice Libra v8.0
Jasco has announced the availability of the latest update to the DataVoice Libra Voice Recorder solution, a full-featured enterprise-class voice recording, storage and retrieval solution that scales seamlessly for any size of business, from SMEs to large corporates....
1Stream introduces WebRTC
Hosted call centre technology provider 1Stream says the advent of Web Real-Time Communication (WebRTC) is a disruptive technology that will make the rollout of new call centre services even faster - and provide easy new ways for customers to call in. “This is one of...
Voice still essential to business
In a survey conducted in the UK late last year, voice still topped the communication stakes in business. The Critical Communications report indicated that 78% of UK employees and IT leaders identify voice as the most critical form of business communication and almost...
The endless revolution of VoIP
Voice over IP (VoIP) has changed telecommunications in dramatic and irreversible ways. And it’s only the beginning, says Rob Lith, director, Connection Telecom. Dramatic entrance When the Internet Protocol (IP) debuted in 1974, it became possible to transmit voice...
Connectivity is key to harnessing UC
The uptake of unified communications (UC) is being driven by the twin trends of mobility and BYOD, as organisations strive to give users the ability to work, communicate and collaborate remotely and on the move, with a wide variety of different devices. However, while...
UC will see greater mobility in 2014
When it comes to unified communication (UC) solutions this year, mobility is going to be one of the most important considerations, says Derick Roberts, CEO of wireless communications specialist TruTeq Devices, a company boasting Eskom and Telkom as clients. “There...