1Stream introduces WebRTC
Hosted call centre technology provider 1Stream says the advent of Web Real-Time Communication (WebRTC) is a disruptive technology that will make the rollout of new call centre services even faster - and provide easy new ways for customers to call in. “This is one of...
Voice still essential to business
In a survey conducted in the UK late last year, voice still topped the communication stakes in business. The Critical Communications report indicated that 78% of UK employees and IT leaders identify voice as the most critical form of business communication and almost...
The endless revolution of VoIP
Voice over IP (VoIP) has changed telecommunications in dramatic and irreversible ways. And it’s only the beginning, says Rob Lith, director, Connection Telecom. Dramatic entrance When the Internet Protocol (IP) debuted in 1974, it became possible to transmit voice...
Connectivity is key to harnessing UC
The uptake of unified communications (UC) is being driven by the twin trends of mobility and BYOD, as organisations strive to give users the ability to work, communicate and collaborate remotely and on the move, with a wide variety of different devices. However, while...
UC will see greater mobility in 2014
When it comes to unified communication (UC) solutions this year, mobility is going to be one of the most important considerations, says Derick Roberts, CEO of wireless communications specialist TruTeq Devices, a company boasting Eskom and Telkom as clients. “There...
Kemp optimises LoadMaster for Cisco
Kemp Technologies has announced that its LoadMaster Operating System (LMOS) is now optimised for bare metal operation on any Cisco UCS C-Series server, providing streamlined application delivery inside the UCS infrastructure. By successfully completing Cisco’s...
Keeping customers loyal to a bank
“Money is simple. The art is raising trust and dealing with people,” stated the IBM Institute for Business Value in its publication Fit, Focused and Ready to Fight. How Banks Can Get in Shape for the Battle Ahead, published shortly after the near global financial...
Avaya offers business collaboration solution
Avaya recently announced a breakthrough in communications-enabled applications development designed to drive the next wave of transformation in business collaboration. With the release of a new development platform, Avaya Aura Collaboration Environment, makes it easy...
BT lauches HD collaboration services
BT has announced the launch of a series of new services that promise to transform the quality of business conversations and greatly improve the way people work together within and between large organisations. Meetings using conferencing services, video and online...
Kathea named Revolabs distributor
Kathea, a local distributor of video collaboration (VC) and unified communication (UC) solutions, has expanded its offering to the southern African marketplace with its appointment as the sole value-added distributor (VAD) for Revolabs, a leading manufacturer of...
Conduct meetings using video conferencing
The art of meetings has come a long way. It all started - seemingly almost in Neanderthal times – with two people standing, or sitting, face-to-face to talk. It progressed to people from different places sitting down together in a boardroom to people in different...
IDC MarketScape names Avaya a leader
Avaya has been named a leader in the new IDC MarketScape: Worldwide Unified Communications and Collaboration (UC&C) 2013 Vendor Analysis. Avaya was recognised for its ability to address a wider set of customer challenges and for its unique approach to UC&C...