Section - Unified Comms

Negotiating the logistics of change in South Africa

by Allan Davison | February 13, 2025 | Technology Areas, Unified Communications Trends | 0 Comments

Rapidly evolving customer expectations are putting the logistics and transport sector under pressure to enhance customer engagement by focusing on providing real-time updates and rapid responses across multiple channels. By Pia Knežević, squad lead for mid-market at...

Trends shaping business communications

by Allan Davison | January 28, 2025 | Technology Areas, Unified Communications Trends | 0 Comments

This time of the year is synonymous with plans and resolutions to improve and grow, both personally and professionally, writes David Meintjes, CEO of Telviva. It’s a time when business leaders try to stay ahead of the curve by pre-empting trends so that they make...

What’s under the PBX hood?

by Allan Davison | November 29, 2024 | Technology Areas, Unified Communications Trends | 0 Comments

Cloud-based telephony built on a carrier grade platform that simplifies voice? What does that even mean, and how can businesses find the right solution, asks Natalie van der Merwe, head of telephony at Vox. The cloud PBX market is expected to reach $71,75-billion by...

Master the challenges of unified comms

by Allan Davison | November 27, 2024 | Technology Areas, Unified Communications | 0 Comments

As the digital era accelerates, organisations increasingly demand communication solutions that are seamless, reliable, and adaptable. Unified communications (UC) platforms offer a way to streamline operations, boost collaboration, and enable real-time data flow. By:...

UC key to improving service delivery

by Allan Davison | Jan 7, 2013 | Technology Areas, Unified Communications Trends | 0 Comments

The central role of government is service delivery to its customers - namely the citizens of South Africa - and two of the primary directives of government are education and healthcare. However, delivering these services presents a number of challenges, particularly...