Jan 7, 2015
South Africa’s Business Process Outsourcing (BPO) industry continues to grow from strength to strength, attracting investment and creating new jobs especially in the 18 to 35 age group, where job creation for young people is most needed. “The majority of foreign...
Jun 24, 2014
India is no longer the epicentre of business process outsourcing (BPO) and call centres, with the retrenchment of 300 or more people, with one month’s notice, now becoming a more familiar occurrence. This is according to Andrew van Niekerk, a director of Teleforge...
Sep 16, 2013
This week’s announcement of Synnex’s $505-million acquisition of IBM’s customer services business is big news for the customer relationship management (CRM) business process outsourcing (BPO) market, according to Margaret Goldberg, IT services analyst at Ovum. Synnex...
Jun 28, 2013
A new contact centre for the UK’s second-largest retailer, Asda, will create 250 new jobs in Cape Town. The contact centre will be run by business process outsourcing (BPO) company Merchants, and is expected to employ 680 people by the end of 2013. The new centre will...
Jun 7, 2013
The BPO/contact centre industry in the Western Cape experienced impressive levels of growth in 2012, with an estimated 4 500 jobs created in the province. In total, the industry grew from 33 500 to 38 000 jobs, contributing approximately R8-billion to the region’s...
