May 27, 2013
The Cape Town CBD has emerged as a consistent global contender in terms of offshore and local business process outsourcing (BPO), of which call centres are a big part. BPO involves a company contracting the operations and responsibilities of specific business...
Apr 5, 2013
The business process services market has been highlighted in the Industrial Policy Action Plan (IPAP) 2013/2014, announced yesterday by Trade & Industries Minister Rob Davies. This sector currently provides about 14 000 offshore jobs and the plan is to grow this...
Feb 6, 2013
Experts say that South Africa, particularly the Western Cape, is seeing significant growth as a business process outsourcing (BPO) destination. Bruce von Maltitz, director of hosted call centre technology provider 1stream, says that this proves that international...
