Jul 10, 2015
It has been described as one of the world’s most stressful jobs and for good reason. Characterised by constant daily pressure, absenteeism and high staff turnover, the call centre environment is one of the first ports of call for skilled wellness experts from...
Jul 8, 2015
For both new and established e-commerce merchants worldwide, customer experience and customer care have become key to survival. While online stores can beat out their brick and mortar competitors on price, gaining a competitive edge over other online merchants has...
Jun 18, 2015
Customers are increasingly taking to social media to look for support or lodge complaints. Most businesses today understand this about customer behaviour, but many take a siloed approach to managing social media enquiries, giving the job to a community or social media...
Mar 24, 2015
As the world continues to battle with the hangover of the 2008 financial meltdown, companies are continually looking to shave off costs wherever they can – and this is also true of the call centre industry, where bottom-line costs are being scrutinised. This business...
Nov 4, 2014
There are few workplaces that are as stressful as a telecoms operator’s call centre. When a telecoms subscriber phones in, they’re often already disgruntled because there’s a problem with his or her service or bill. That means the agents in a telecoms call...
