Feb 5, 2015
The need for an enterprise architect overseeing government-wide ICT was one of the topics discussed in the results of a joint research study conducted by JCSE and the LINK Centre, entitled Use of Cloud Services in the South African Government. The study found that the...
Feb 4, 2015
The cloud is currently one of the biggest buzzwords in the IT space, and is also the topic of many business discussions around the contact centre, says Pippa Wilson, manager: Cloud Solutions for Jasco Enterprise, The Jasco Group. The benefits of moving to the cloud...
Jan 20, 2015
Today’s unpredictable economy is demanding new levels of insight and innovation from company executives, and they need to work together to meet new strategic and tactical challenges. This is according to local entrepreneur and Euphoria Telecom CEO George...
Jan 20, 2015
Cloud technology holds just as much, if not more, power for small businesses and their call centres as it does for large ones, says Jed Hewson, director at cloud contact centre technology provider, 1Stream. “A lot of people think that cloud technology is best suited...
Jan 19, 2015
Only a small percentage of financial institutions in Western Europe have adopted or are planning to adopt cloud-based solutions and technologies. A study from IDC Financial Insights, which discusses how financial institutions can overcome security and privacy concerns...
