Jul 3, 2014
Aspect Software and ComSys have announced a joint solution focusing on contact centres. The ComSys solution seamlessly integrates Aspect Unified IP and leading CRM solutions such as Siebel, PeopleSoft, Salesforce and SAP. The joint solution will enable contact centres...
Jan 15, 2014
Genesys, a leading provider of customer experience and contact centre solutions, has announced that it has achieved Microsoft Lync 2013 qualification. The Microsoft Lync Independent Software Vendor (ISV) qualification programme is designed to help ensure that...
Jul 22, 2013
Unified communications (UC) vendor Mitel has completed the acquisition of one of its key suppliers, prairieFyre Software, a privately-held global provider of contact centre, business analytics and workforce optimisation software and services. The net cash cost to...
Jun 28, 2013
A new contact centre for the UK’s second-largest retailer, Asda, will create 250 new jobs in Cape Town. The contact centre will be run by business process outsourcing (BPO) company Merchants, and is expected to employ 680 people by the end of 2013. The new centre will...
Mar 25, 2013
It couldn’t have escaped anyone’s notice that the tablet computer (and mobile devices on the whole) have cemented themselves firmly in the lifestyle artillery of the modern consumer, says Henry McCracken, regional sales director, Africa at Aspect Software....
