Mar 12, 2013
Aspect Software, a leading provider of next generation customer contact and enterprise workforce optimisation, has announced the launch of Aspect Social, a cloud-based offering that aligns interactions organisations have with customers on Facebook, Twitter, blogs and...
Feb 28, 2013
Jasco Enterprise, a provider of business communication solutions and services, and Presence Technology, a worldwide provider of multi-channel contact centre solutions, are working together to deliver a multi-channel contact centre solution that uniquely addresses the...
Feb 12, 2013
For a number of years now, the cloud has been the buzzword in the contact centre industry. Research suggests that a large number of local companies are starting to shift their operations into this virtual environment, citing cost saving and increased operational...
