Sep 11, 2014
Kathy Gibson reports from Gartner Symposium – Within Africa, the contact centre has been a very slow in moving to the cloud – but that move is starting to happen. Deon Scheepers, sales operations manager: Africa at Interactive Intelligence, warns that there are...
Aug 28, 2014
Contact centre specialists Interactive Intelligence are set to help Africa’s contact centres leapfrog the on-premise era and move directly to the cloud. Addressing a recent Contact Centre in the cloud executive forum in Sandton, South Africa, Interactive...
Aug 25, 2014
Leading customer interaction and communications expert Inter-Active Technologies is proud to announce that 44 learners have completed the company’s distinguished Internal Learnership Programme. This has been considered as a significant milestone for Inter-Active...
Aug 22, 2014
Call centre technology provider 1Stream is taking the lead and has released a white paper outlining the potential for gamification technologies in South African contact centres. The white paper was created to provide a glimpse into how gamification is shaping...
Aug 20, 2014
The midsized market is often overlooked with regards to technology yet their needs are often similar to their larger counterparts. Jasco is addressing this with the availability of Avaya’s Contact Centre Select solution, the latest addition to its customer experience...
