Aug 18, 2014
The banking sector in Africa is becoming increasingly competitive on the continent. Contact centres can provide financial service organisations with an edge. They can assist to improve customer service, drive sales, lower the cost of products, ensure compliance and...
Aug 15, 2014
Avaya has announced that it has been positioned in the Leaders Quadrant in the Gartner Magic Quadrant for Unified Communications for 2014. This is the sixth consecutive year that Avaya has been placed in the Leaders Quadrant and recognized as an industry player in the...
Aug 12, 2014
In order for the South African economy to grow and provide sustainable employment, there has to be an increase in offshore investment into the country. This, however, is dependent on a review of the new immigration laws as they are effectively hindering the process of...
Jul 29, 2014
Call centres are notorious for their turnover: the number of people who walk in and out the door is high. This situation can, however, be remedied if call centre agents are invested in and nurtured. As part of its strategy to change the face of contact centres and...
Jul 22, 2014
Christopher Bell, Interactive Intelligence’s channel manager for Africa, has called for the creation of a call centre association for Nigeria and other African countries as a way of promoting a standard for call centres. He points out that such associations have...
