Jul 18, 2014
Customers are increasingly demanding rapid, excellent service from an organisation’s contact centre – and rightfully so, says Louise van Zyl, manager, Technical Centre at Jasco Enterprise. However, as contact centre managers look to add more communication channels,...
Jul 16, 2014
Genesys, a leading provider of customer experience and contact centre solutions, announced that the Business Edition on the Genesys Customer Experience Platform was selected by Red Hat, the leading provider of open source solutions, to help transform its customer...
Jul 9, 2014
The Western Cape has shown impressive growth over the past year, with 3 400 business process outsourcing (BPO) and contact centre jobs created. According to the recently-launched 2014 BPeSA Key Indicator Report, the BPO industry employs more than 40 000 people, of...
Jul 9, 2014
Interactive Intelligence Group, a global provider of software and services designed to improve the customer experience, has been positioned by Gartner in the Leaders quadrant of its 2014 Magic Quadrant for Contact Center Infrastructure report. The Gartner report,...
Jun 27, 2014
Technology investments, particularly those that are supported by a strong business case, have quantifiable benefits, and a quick return on investment, are on the rise, says Cecilia Jofré, business development and account management executive of Intuate Group....
