Oct 9, 2013
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, and back-office solutions, has announced the appointment of Kenneth Ewell to the position of Senior Vice President, Worldwide Professional Services. Ewell...
Oct 3, 2013
Genesys, a leader in contact centre and customer service solutions, has announced that Bank Hapoalim, Israel’s largest bank with a global reach in three continents, has successfully transformed its business operations and increased its competitiveness with Genesys...
Oct 3, 2013
RegioCom, a German service provider focused on commercial and IT processes as well as software solutions for utilities, relies on Aspect solutions for their customer care. Since the beginning of the year it has deployed the latest version of the Aspect Unified IP...
Oct 1, 2013
Hosted technology provider 1Stream has released a white paper detailing the key trends affecting the South African contact centre industry, including technology providers in the space. “The market has definitely grown dramatically over the last five years,” says Bruce...
Oct 1, 2013
Call volumes and talk time are the last metrics a contact centre should look at, when assessing quality of service, says Karl Reed, chief marketing and solutions Officer at Elingo. A decade ago, the measures of an effective contact centre included the number of calls...
