Nov 19, 2014
JDA Software Group and IBM have partnered to provide joint solutions that help organisations deliver engaging customer experiences by intelligently processing and fulfilling product orders in the most efficient and cost effective manner possible. IBM and JDA will...
Nov 3, 2014
With 11 day-care centres already open and fast expanding, Opti-Baby has deployed Microsoft Dynamics CRM 2013, hosted at Enterprise Cloud, to manage its ever-expanding customer-base. AccTech Systems, a local business solutions provider, provided the solution and the...
Oct 28, 2014
Customer experience management (CEM) is a strategic process that companies should implement across the entire organisation to look after their customers. CEO of Smoke Customer Care Solutions Andrew Cook highlights some of the worst customer service mistakes companies...
Oct 14, 2014
Today’s companies touch their customers through multiple challenges, and through various areas of the organisation. However, up till now there hasn’t been a single system that can provide a comprehensive view of these channels and interactions. Gerald Naidoo, CEO of...
Oct 7, 2014
Social media for business is the single most cost effective distribution channel any business has at its disposal says executive management at Ukuvuma Solutions, a leading ICT consultancy and systems development specialist. The company believes that this...
