Mar 19, 2014
Customers are the lifeblood of any business. Business owners want them to be happy. That’s why the saying exists that “the customer is always right” – even if they are not. If the customer doesn’t complain, most business owners assume that they are indeed satisfied...
Feb 28, 2014
Teradata has announced that Customer Interaction Manager 7, the latest version of its industry-leading campaign management solution for data-driven marketing is available via the cloud globally. “Teradata Customer Interaction Manager has established itself as one of...
Feb 13, 2014
By Kathy Gibson in Potsdam, Germany – SAP intends to be the leading CRM software vendor soon, as it offers companies an integrated experience, based on the HANA in-memory technology, that extends into the e-commerce space. Bill McDermott, co-CEO of SAP,...
Feb 13, 2014
Organisations are leveraging customer relationship management (CRM) technologies as a major part of their digital initiatives to enhance the customer experience, according to Gartner. Gartner says that demand for modern technology customer relationships is driving...
Jan 23, 2014
Any business looking to scale needs business processes. Good business processes take your company to the next level by automating functions that previously required management in the form of human capital, says Aneesh Reddy, co-founder and CEO, Capillary Technologies....
