New social media channel for body corporates

SA’s first social media platform that targets managed communities to ease the process of communication between members is set to change the way body corporates and homeowner associations operate. Launched late last year, SocialEstate.co.za radically speeds up...

No social media quick fix

Social media has taken the world by storm, and most companies are anxious to cash in on its benefits. But there is no quick fix when it comes to effective social media use, says Karl Reed, chief marketing and solutions officer at Elingo. There are huge potential...

Mine loyalty programmes for data insights

Progressive health retail outlet Wellness Warehouse is using insights gained from its loyalty programme to drive merchandising and promotion decisions – and is seeing the benefits. “The major insight has been that our most loyal customers are nothing like our typical...

Genesys launches Proactive Engagement

Genesys, a leading provider of customer service and contact centre solutions, has announced the launch of Genesys Proactive Engagement, a powerful new offering that increases Web sales and first contact resolution for customer service. With Genesys Proactive...

Speedy service key for Tracker

ClickSoftware Technologies, the leading provider of automated mobile workforce management and optimisation solutions for the service industry, today announced that Tracker Connect, South Africa’s leading vehicle tracking and recovery company with over 800 000...