Jan 10, 2013
Many a company draws in customers with promises of excellence in after-sales service, but once the customer has purchased the item and experienced difficulties with the use thereof, the after-sales service becomes an intangible promise which the supplier is not...
Jan 9, 2013
Emerging technologies have enabled companies to collect, store and analyse customer information in ways that have greatly improved their ability to attract and retain customers. Enterprises can practice effective customer relationship management (CRM) by using...
Jan 8, 2013
FrontRange, a leading provider of hybrid IT service management (ITSM) solutions, has announced the latest release of its cloud-based ITSM platform, HEAT Cloud 2012.3 which features significant enhancements in three primary areas: social IT; global and local support;...
