Education goes virtual at Regenesys

Mar 25, 2015

Kathy Gibson from the IDC CIO Summit, Sandton – 3rd platform technologies can be used in the real world to achieve higher-performing environments with a lower cost. Ashveer Rajcoomar, CIO of Regenesys Business School, explains that the growing middle class means...

Managing the customer experience

Mar 25, 2015

The ultimate result of today’s many business challenges is that it is more important now than ever that companies know their customers better. That is the end goal of customer experience management, and yet, many companies still fail in obtaining a holistic...

The customer experience is a journey

Mar 20, 2015

Customers are the lifeblood of any business, and many organisations have become exceptionally good at creating excellent individual engagements and interactions with their customers, says Shailendra Singh, business director of Africa Region, South Africa, Wipro. However, in today’s socially connected, “always-on” world, the customer experience is no longer about isolated incidents.

Mining for the perfect solution

Mar 19, 2015

JSE open pit mining and materials company, Afrimat, has deployed MWare XRM to improve its productivity and also to have a more detailed approach of its quarries and equipment. One Channel partner and ERP specialists, MyMethod Consulting, implemented the solution that...

Customer experience a key concern

Mar 13, 2015

The unhappy customer – to most companies, this is the worst possible business outcome. How about the indifferent customer? If the customer is king, then surely logic should follow that the customer’s experience, and by association their feelings toward your business,...