Jan 9, 2015
Queue management is a critical component of customer service delivery, particularly as customer expectations increase along with the pace of life. In addition to that, organisations need to be able to monitor and track speed of delivery to ensure continuous...
Jan 6, 2015
The competitive arena is evolving on a second-by-second basis and no company is free from the effect of commercial rivalry, writes Gerda Christoch, director of Orbis Software SA. Indeed, as customer relationship management (CRM) professionals readily confess, the...
Jan 5, 2015
CommVault has announced its continued industry leadership in technical support and services with a 97% customer satisfaction rating based on the results of the company’s 2014 support services survey. The rating marks the fourth consecutive year that CommVault has...
Dec 5, 2014
The telecommunications sector requires quite a lot of problem-solving on behalf of the service delivery team, who have to deal with irate customers because they can’t make calls, access the Internet, or their devices are acting up. And, because the offerings are...
Dec 5, 2014
In today’s business environment, companies do not have the luxury to employ people for the sole reason of answering phones and relaying information about flight schedules, an order status, appointments, bank balances, and other time critical events and activities....
