Oct 30, 2014
Mobile payment technologies are gradually beginning to make inroads into both cash and credit card payments in South Africa – mostly because of the convenience they offer to both the customer and the business owner. Vuyo Mpako, Head of Innovation and Channel Design at...
Aug 29, 2014
Just like the Internet has revolutionised the way in which consumers make purchases, it is also changing the way in which business-to-business (B2B) buying is conducted. As this process takes hold, those organisations which invest in delivering a superior consumer...
Aug 13, 2014
A positive customer experience is imperative to sustain growth in today’s competitive retail market. Nowadays customers decide how, when, and where they want to engage with a brand, whether it be in a physical store or on smartphones, tablets and desktop computers. In...
Jul 11, 2014
IBM and Genesys have announced a partnership that will transform how organisations of all sizes differentiate their customer experience.This will be doe by tapping the power of IBM Watson to transform the way brands engage clients across customer service, marketing...
Apr 14, 2014
The South African Service Awards has recognised the companies that differentiate themselves through outstanding customer experience. The winners of the third annual South African Service Awards were announced on Friday (11 April), with First Car Rental taking the...
