Mar 17, 2014
With consumers engaging more directly with businesses through mobile and social media, more than 60% of chief information officers (CIOs) will focus more heavily on improving the customer experience and getting closer to customers, according to a new report released...
Mar 13, 2014
Interactive Intelligence Group, a global provider of software and services designed to improve the customer experience, is launching a Customer Experience Makeover: Contact Centre Style contest. The contest is open to businesses of any size worldwide looking for a...
Jan 24, 2014
Amazon.com has secured the top spot in Forrester’s annual Customer Experience Index (CXi), which measures and ranks the customer experience of 175 large US brands, based on a survey of 7 500 US consumers. Amazon (specifically as a consumer electronics...
Jan 8, 2014
IBM has announced that Nedbank, a leading financial services provider throughout southern Africa, is using IBM’s predictive analytics solutions to improve the customer experience and provide more responsive realtime services. As a result of this technology...
Oct 30, 2013
Oracle has announced new enhancements and features to Oracle Eloqua that will help modern marketers drive the best customer experiences and deliver high returns on marketing investments across their multi-channel campaigns. The new enhancements and features help...
