Apr 1, 2015
Small to medium enterprises in South Africa are under growing pressure to use technology more effectively in order to meet the expectations of their customers, reduce costs, and stay ahead of growing regulatory and tax compliance demands. That’s according to...
Feb 26, 2015
The advances in technology, economic pressures and shifting cultural norms have resulted in consumers looking for cheaper goods and more convenient ways of accessing them. New models of personal ownership are gaining attention in many industries based on the idea that...
Feb 11, 2015
Bytes Document Solutions (BDS), the largest Xerox distributor in the world, has scooped the Customer Service Excellence Award at Xerox Corporation’s annual partner conference, held in Dubai on 21 and 22 January 2015. While the Xerox Year Start event focused on the new...
Nov 18, 2014
South African customers have voted MWeb the best Internet service provider (ISP) in a nationwide index which rates SA’s top companies on their service excellence. At the Ask Afrika Orange Index Awards announced in Johannesburg on Friday, MWeb took first place in its...
Oct 30, 2014
The battle for the customer is shifting to new ground, away from the telephone to digital (email, web chat) and social media (Facebook, Twitter, and others). However, the delivery mechanism for customer experience remains the same: the contact centre agent or customer...
