Oct 28, 2014
Customer experience management (CEM) is a strategic process that companies should implement across the entire organisation to look after their customers. CEO of Smoke Customer Care Solutions Andrew Cook highlights some of the worst customer service mistakes companies...
Sep 3, 2014
Vivotek, locally distributed through Westcon Security Solutions, has released its first video content analysis (VCA) application package, following the debut of the Vivotek Application Development Platform (VADP), an open platform that integrates video analytic within...
Jun 10, 2014
Customers value good service, and want to receive it via a phone call with a contact centre agent. This is according to findings from Interactive Intelligence Group’s second annual Global Customer Service Survey. The survey, which was administered by independent...
Jun 5, 2014
You may know the Consumer Protection Act (CPA) – but are all your client-facing staff members familiar with it? If your own Terms and Conditions on your Web site and company documentation don’t comply – and your social media team is unfamiliar with the Act –...
Apr 3, 2014
Polystar has announced the official opening of a new regional sales and support office in Johannesburg, South Africa, effective 1 April 2014. Following the current business growth and the increasing demand in the region, Polystar continues to invest in its market...
