Feb 17, 2014
Customer service is a simple concept yet so many companies are alone, it’s all about getting individuals to love your brand. This is according to Smoke Customer Care Solutions (CCS) managing director Andrew Cook. He believes at the heart of customer service lies two...
Jan 24, 2014
Ask people about the state of customer service, and there is a good chance that they will be able to tell you about at least five stories of terrible experiences – and not many positive ones, says Aki Kalliatakis – Leadership LaunchPad. In a recent survey of more than...
Sep 13, 2013
Video-based customer service is a key growth area. Think about the new Google+ platform – how it is designed to allow us to use easy, Google+ spontaneous video chat to strike up conversations with others, says Peter Flanagan, Genesys regional director: Southern &...
Sep 6, 2013
Intelligent Debt Management, (IDM), South Africa’s leading and largest debt management company, has successfully implemented Sage CRM. “The software has enabled us to improve our value, impact and service levels to our clients by catering for a scalable, efficient,...
Jul 26, 2013
As anyone who has shopped at one of the major global online retailers knows, buying patterns are carefully monitored by the site. What users buy, what products they browse – sometimes even how they navigate through a single page – all is recorded and fed...
