Gap between customer, employee experience

Jun 23, 2015

Providing a consistent experience across multiple engagement channels is a key focus for companies. It is also a way to ensure that employees, business partners and suppliers have a unified view of interactions. Customer experience has been the most visible and important “experience” initiative to date. According to the International Data Corporation (IDC) 2015 Experiences survey, 81% of respondents use customer satisfaction surveys to measure the customer experience with their company.

Customer and supply chain intelligence

Aug 6, 2014

The fast moving consumable goods (FMCG) market is faced with a number of challenges with regards to profitability analysis, which is an essential part of ensuring the overall success of the business. Simply analysing individual products is not sufficient, as the cost...

Vodacom grows customers, revenue

Feb 5, 2014

Vodacom increased its group revenue by 10,5% to R20,219-billion for the quarter ended 31 December 2013. Group service revenue increased 6,4% to R16 248, up 3,4% on a normalised basis and in line with guidance. Group data revenue increased 40,7% to R3 611-million, and...

Samsung still top semiconductor buyer

Jan 24, 2014

Samsung Electronics and Apple remained the top semiconductor buyers in 2013, increasing their combined semiconductor demand by 17%, according to Gartner. Samsung Electronics and Apple together consumed $53,7-billion of semiconductors in 2013, an increase of...

2013 was the year of the digital customer

Jan 15, 2014

2013 was another banner year for self-service in South Africa, says Kevin Meltzer of EOH Digital. We have seen the online market grow in leaps and bounds, with more and more people using their tablets, smartphones and PCs to do everyday transactions rather than...