Sep 18, 2013
South Africa’s worst customer service is to be found from government agencies and utility providers, according to new research released by contact centre experts Interactive Intelligence. The research was carried out by Actionable Research between February and March...
Jul 10, 2013
The importance of customers for any organisation is undeniable. However, according to the PBT Group so many businesses today tend to manage their organisations without acknowledging the importance of customers in their business models and operations. Says Gerhard...
Apr 22, 2013
As a customer, do people know how many business relationships they have? Listing them can be an interesting exercise: the phone company; the supermarket; the doctor; the dentist; the garage; the bank; the gym; the place they buy lunch – almost everybody can rack...
