Jul 30, 2013
Social media has taken the world by storm, and most companies are anxious to cash in on its benefits. But there is no quick fix when it comes to effective social media use, says Karl Reed, chief marketing and solutions officer at Elingo. There are huge potential...
Jul 24, 2013
Genesys, a leading provider of customer service and contact centre solutions, has announced the launch of Genesys Proactive Engagement, a powerful new offering that increases Web sales and first contact resolution for customer service. With Genesys Proactive...
Jul 16, 2013
Although companies across the globe are battling with the current economic instability, employee engagement worldwide and perceptions of their work experience improved in 2012, according to an international corporate study. Aon Hewitt, a global talent solutions...
Jun 13, 2013
As more consumers rely on mobile devices to pay for goods and services, watch videos and operate their intelligent homes, mobile providers must expand digital offerings and maintain high-performing networks to attract and keep customers, according to Accenture’s...
Jun 5, 2013
Axesstel, a leading provider of wireless voice, broadband access and connected home solutions for the worldwide telecommunications market, launched its new wireless security alert system by shipping 40 000 AG50 Series Axesstel Home Alert systems to two different...
