Apr 17, 2013
Technology has made customers much more discerning and savvy than they used to be. Nowadays, consumers go online and read product or service reviews before making a purchase, use mobile apps to compare prices and visit a brand’s Web site or engage with other consumers...
Apr 3, 2013
Responding to the growing number of consumers who interact with their bank regularly via more than one channel, retail banks are developing new strategies and planning to invest more resources toward meeting these multi-channel demands. This is according to the...
Mar 27, 2013
Customers experience continued frustrations with companies’ customer service, so much so that more than four in 10 (46%) say they do not experience issue resolution when contacting customer care. This is one of the findings of a new survey by Aspect Software,...
Mar 25, 2013
Resellers who fail to add real value to their customers are less likely to retain those customers in the medium to long-term. That’s the view of Zuraida Smail, channel manager at MWEB Business, who points out that it is far more cost effective to retain and grow...
Mar 19, 2013
Vox Telecom says its broadband satellite service, YahClick, has signed more than 1 000 customers since the end of last year – meaning that households and businesses throughout South Africa are experiencing high-speed Internet via its Ka-band satellite service....
