Banks can improve online experience

Oct 1, 2014

Banks are today at the mercy of their IT systems. As IT progresses and becomes more consumerised, customers are demanding smarter, faster and better ways in which to do their banking no matter the device. But how do they monitor the success of what they have and...

Free WhatsApp for Cell C customers

Sep 22, 2014

In what it believes is a first for South African mobile customers, Cell C will be offering free WhatsApp services to its customers.

PayPal hits 1m SA milestone

PayPal hits 1m SA milestone

Aug 25, 2014

More than 1-million South Africa accounts have been opened on the global payments platform PayPal, just four years after the first deal with First National Bank (FNB) made it possible for people and businesses in South Africa to make and accept PayPal payments.

Creating the elusive single customer view

Jul 31, 2014

Many organisations are investing significant sums and extensive time into implementing customer relationship management (CRM) systems for their purported ability to deliver improved customer relations and client retention, says Gary Allemann, MD, Master Data...

MTN launches Cliq5 promotion

Jul 31, 2014

In a move designed to give its prepaid, MTN AnyTime Top-Up, and My MTNChoice customers additional value when connecting to their top five dialled MTN numbers, MTN South Africa has introduced Cliq5, a promotion available in R6, R8 and R12 denominations. Rates across...